Conversational Components | Developer Documentation

Set up WhatsApp ice breakers and commands for a ChatArchitect number

Ice breakers are suggested first messages that a person can tap when opening a new chat with your business. Commands give people shortcuts for common requests. For a number connected to ChatArchitect, you configure these conversational components yourself in WhatsApp Manager. Set up any matching reply or workflow in your connected ChatArchitect integration separately.

Before you start

• Make sure the business phone number is connected to ChatArchitect. See the phone-number connection guide.
• Sign in to the Meta business portfolio that owns the number and open its WhatsApp Business Account (WABA). The WABA guide explains how to find it.
• Check that your Meta account can manage the WhatsApp number. If you cannot see the account or number, ask its business administrator for access.

Configure the number in WhatsApp Manager

1. Open the WABA in Meta Business Suite, then open WhatsApp Manager.
2. Select the phone number connected to ChatArchitect. Open its settings and find Automations or Conversational components; menu labels may differ between Meta accounts.
3. Add short ice breakers that match questions your team can answer, for example “Where is my order?” or “Talk to support”. Add only commands that your team or connected workflow is ready to handle.
4. Save the configuration for that number. Repeat for other connected numbers only if they need the same prompts.

Test what customers see

1. From a different WhatsApp account that has not chatted with the business number, open a new chat with that number. Check that the ice breakers appear, then tap one.
2. Confirm that the resulting message reaches the ChatArchitect integration and that your team or workflow handles it as expected. Test each command you publish.
3. If a prompt is missing, confirm that you selected the correct WABA and phone number. A wa.me link with prefilled text can suppress the ice-breaker interface; open a direct new chat for the test.

Ice breakers and commands do not replace approved message templates for business-initiated messages. If a Meta setting is unavailable for your account, check your access with the WABA administrator. For a connected-number issue, contact ChatArchitect support with the WABA name and phone number; do not send access tokens or one-time codes.