Conversational Components | Developer Documentation

Conversational components are in-chat features that you can enable on business phone numbers. They make it easier for WhatsApp users to interact with your business. You can configure easy-to-use commands and provide pre-written ice breakers that users can tap.

If a WhatsApp user taps a universal link? (that is, wa.me link) configured with pre-filled text, the user interfaces for ice breakers are automatically dismissed.

You can configure all of these features in WhatsApp Manager on the specific numbers you choose:

Solution Partners can configure these features for their customers as well if they have access to their customer's WhatsApp Business Account in WhatsApp Manager.

To test conversational components once they have been configured, open the WhatsApp client and open a chat with your business phone number.

For ice breakers, if you already have a chat thread going with the business phone number, you must first delete the chat thread:

You can then send a message to the business phone number to test your ice breakers.