template_category_update webhook reference | Developer Documentation

Check a change to a WhatsApp template category

The category shown when you submitted a template can differ from its later classification. If you receive a category-change notice or find an unexpected category in your account, confirm the current result before the next campaign. The category guide explains how to choose a category for a new template.

Separate a planned change from the current category

Meta's category-update reference distinguishes notice of a future reclassification from confirmation of a completed change. Read the wording and any effective time in the notice. A notice about a planned change does not establish that the new category already applies.

1. Open wtargeted.com and check the displayed category for the relevant template name and language. Category selection and display are available in the account.
2. Record the category, check time with time zone, and any earlier category or change notice you have. Do not assume the category initially chosen in the submission form is still current.
3. If the notice and account entry disagree, ask ChatArchitect support to confirm the current category and any effective time. Provide both observations.
4. Check the exact template selected in each affected campaign or automated workflow. Compare its language and complete text, including promotional wording, with the intended use.

Review the next campaign

• A category change is not a delivery report or an approval decision. Check template status, quality and the results of previous sends separately.
• If an order update also contains a discount or product promotion, review the whole message using the category guide. Selecting Utility again does not establish that Meta will accept it as Utility.
• When changing the text is appropriate, use the template change checklist and confirm the resulting template and variables before the next send. Refreshing a list does not establish that every connected workflow has been updated.
• If the final category is unexpected and the reason or review route is unclear, give the template and notice to support. The exact place to see the reclassification reason and the supported review procedure have not been confirmed.

Confirm the commercial effect

Use ChatArchitect's pricing page and the terms agreed for your connection. The client pays ChatArchitect; Meta charges for template messages are included under the confirmed ChatArchitect terms. Ask support how the changed category affects your plan or intended use. A Meta category notice by itself does not establish a separate payment by the client to Meta or a specific change to the ChatArchitect bill.

Example: an order notice is shown as Marketing

You chose Utility for an order notice that also includes a discount, but the account now shows Marketing. Compare the complete text and the notice before using it again. If you need a purely transactional update, prepare appropriate wording through the account and check the resulting review. Keep planned promotions separate and confirm the applicable terms with support.

What to provide when tools disagree

Include the connected tool and business number, template name and language, full intended text, chosen category if known, current displayed category, notice wording and effective time if supplied, and screenshots with their check times. Keep App key and Secret out of the report.

Meta calls its developer field template_category_update. The current ChatArchitect API quick start does not document forwarding this field to customer callbacks or automatic synchronization into a CRM. Confirm those capabilities and the event contract with support before building automation. The webhook overview covers ChatArchitect's documented message events.