WhatsApp Business Profile Node API | Developer Documentation
Locate the screen showing the wrong business details
Start by recording where the outdated name, photo, description or website appears. A customer's WhatsApp profile, a setting in WhatsApp Manager and an internal CRM contact are separate records. Changing one does not establish that every other record has been synchronized.
Compare the intended number and profile
- Open WhatsApp Manager for the portfolio and number connected to ChatArchitect. Compare the number with your connection record.
- Review the relevant profile field using the profile editing guide. Clients edit their business profile in WhatsApp Manager.
- Open the conversation from a different WhatsApp account and inspect the customer-facing profile for that actual number. Compare the same field, rather than a saved contact label.
Choose the relevant check
| Observed problem | Next check |
|---|---|
| The profile in Manager has the wrong website, address or description | Correct the field for the intended number, save it and check the customer-facing result. |
| The displayed business name is the problem | Use the separate display-name guide and inspect the result for that number. |
| The WhatsApp profile is correct but a CRM name or picture differs | Identify the CRM record and its update or synchronization rules with that tool's administrator. |
| A link opens a chat with a different number | Check the published URL or QR payload with the chat-link guide before editing the intended profile. |
| The saved change is not visible or a field cannot be edited | Check account access, the selected number and the result shown by Manager; record the field and exact screen for support. |
Verify the correction
Save only the intended field and compare it again on the customer-facing profile. For a website or contact link, open the resulting destination and verify it belongs to the business. This guide does not guarantee a propagation time or automatic CRM synchronization.
If the discrepancy remains, provide the business number, field, observed screens, save time and exact error. Use redacted screenshots to show the difference. The normal client task is performed in WhatsApp Manager; you do not need to implement Meta's Business Profile Node API to carry out these checks.
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