Webhook overrides | Developer Documentation
Prepare a webhook receiver URL change for ChatArchitect
Use this guide to plan a callback change for a custom application connected through ChatArchitect. The important decisions are the affected connection, the receiver that will handle events and the supported way to return to the previous setting. Review the receiver checklist for preparation of the endpoint itself.
The ChatArchitect API quick start documents registration through POST /webhook. It does not specify the complete scope or effect of replacing an existing callback. Confirm the applicable change and restoration procedure with support before altering an active connection.
Define what is changing
| Planned change | Preparation to record |
|---|---|
| The public receiver URL changes | Current URL, proposed HTTPS URL, intended connection, affected tools and the confirmed registration/change procedure. |
| The handler or hosting changes behind the same public URL | Public/proxy route, target handler, receiver contract and the supported way to restore the previous route or application. |
| A ready-made CRM or help desk manages the callback | Who manages its setting, what a change would affect and the integration-specific procedure agreed with support. |
A field used in a registration example does not by itself establish that an update affects only one business number. Identify the affected scope before choosing the change window or altering a shared receiver.
Save the existing setting and confirm recovery
- Obtain the current receiver setting through the supported configuration source or support. Record its URL and connection context without credentials.
- Identify who can apply the change and who can check incoming conversations and outgoing results.
- Confirm whether other numbers, accounts or integrations share the receiver or are affected by registration.
- Agree how to restore the old setting or route and how to verify it afterward.
- Agree how to investigate events received around the change, including unmatched or missing results.
Keep the current receiver available according to the agreed change plan. Confirm how events are routed during the transition; the quick start does not establish delivery to two receivers, a fallback hierarchy or a recovery/backfill guarantee.
Prepare the target receiver before the change
- Check public DNS, HTTPS certificate and proxy routing to the intended handler.
- Confirm sender verification, request method, acknowledgement response/timing and redelivery behavior for the connection.
- Use local synthetic events to check the handler's separate incoming
messageand outgoingmessage-eventpaths. - Check connection mapping, validation, safe repeated-event processing and the application's diagnostic record.
- Work through the staged receiver test and record which preparation checks have passed.
Local handling and a reachable HTTPS route each establish a preparation stage. Use the agreed actual connection test to check what reaches the receiver after a supported change.
Apply only the confirmed change procedure
When the affected scope, operator and recovery plan are confirmed, follow the supported change procedure for the connection. If it uses registration from the API quick start, use its current request format and server-side ChatArchitect credentials. Record the operation, response and time with time zone.
Check the resulting setting through the supported configuration source or support, then compare it with the intended URL and connection. Use the documented procedure for a ready-made connector whose callback is managed by that connector.
Observe both directions after the change
- Have a permitted test contact send a distinctive incoming text to the intended business number. Use the incoming-text guide to check receipt and routing to the correct conversation.
- Reply in the active service window using the first-message guide. Record the synchronous response and reference.
- Inspect the later delivery result against that attempt using the correlation rule confirmed for the connection.
- Compare receiver receipt, application processing and the message observed on the test phone. Record incomplete or unmatched results.
- Review the transition record with the person responsible for the connection before retiring the former receiver or route under the agreed plan.
If the observed route is wrong or incomplete
| Observation | Next check |
|---|---|
| No event reaches the target receiver | Check the resulting setting, affected connection, public path and change response. |
| An event reaches another route | Compare the recorded receiver settings and connection mapping with the scope confirmed for the change. |
| The receiver sees an event but the application shows no item | Inspect sender verification, validation and processing separately from routing. |
| An outgoing outcome is missing | Investigate the original attempt and receiver records before sending another message. |
If the change cannot be verified, coordinate restoration through the previously confirmed procedure. Verify receipt and processing again after restoration, preserve the transition evidence and ask support about unresolved events. Apply the data-handling guide to those records.
Meta's override reference describes alternate callback rules for the direct Meta developer interface. A ChatArchitect callback change uses the procedure and scope confirmed for the ChatArchitect connection.
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