Managing WhatsApp Business Accounts | Developer Documentation

Check the WhatsApp business account used by your connection

Before configuring the sending tool, confirm which business portfolio, WhatsApp business account and phone number you intend to connect. This customer checklist helps you identify the assets selected during ChatArchitect setup and describe an incomplete connection.

Identify the account before continuing

Work with the person who has access to the intended business portfolio. Keep its name, the WhatsApp account name and the business number together. If an account or number identifier is available in your account screens, record it alongside the readable name.

Use the supplied connection flow and the number setup guide. Compare the selected assets with the intended business before authorizing access. When several accounts or numbers are visible, identify the intended one with the responsible person.

Check the result in the sending tool

1. After the Meta form, return to ChatArchitect and check the connection for the intended number.
2. Configure the supported CRM, help desk or custom service that will use it.
3. Check where an incoming test message arrives and where the result of a permitted outgoing attempt is recorded.
4. Keep account setup, recipient delivery and template approval as separate results.

For your own application, use the API preparation guide. An account visible in Meta does not by itself demonstrate a working receiver or successful recipient delivery.

When access or setup is incomplete

Use the completion and troubleshooting checklist. Record the stage that failed, selected account and number, time of the attempt and visible message. Remove credentials and unrelated personal information from screenshots sent to support.

Before deleting an account, withdrawing access or changing an established connection, confirm the intended scope with the people responsible and ChatArchitect support. Keep the current working connection while the change is being clarified.

Keep provider management separate

Meta's account-management endpoints describe a separate developer implementation. A regular ChatArchitect customer uses the prepared connection and the supported sending tool. Your own application's requests follow the ChatArchitect quick start with its issued credentials. This article does not establish that every account-management field or notification in the Meta reference is exposed by ChatArchitect.

Provider implementation reference

For a separate Meta provider implementation, consult the Meta developer reference for Managing WhatsApp Business Accounts. That reference uses its own application, account and permission context. Use the customer workflow above for ChatArchitect.