Display names | Developer Documentation

Choose a WhatsApp display name for your ChatArchitect number

The display name identifies your business on the WhatsApp profile for the connected number. Choose it before starting the ChatArchitect connection flow: the form asks for a name when you add a business phone number.

Choose a name customers recognize

• Use the business or brand name that appears on your website and other public materials.
• Keep the spelling consistent across the connection form, your business portfolio and your customer-facing materials.
• If you use a product or department name, make its relationship to the business clear.

Meta may review the name under its display name rules. Business portfolio verification, display name review and an official business badge are different processes. A submitted name or connected number does not guarantee a badge.

Enter the name during connection

Follow the ChatArchitect phone number setup: choose Continue with Facebook, select the business portfolio, add the number, provide the display name when prompted, and complete the SMS or voice verification. Use the illustrated setup guide if you need to identify the screen.

Check or change a submitted name in WhatsApp Manager

Open WhatsApp Manager for the business portfolio that owns the number. Go to Account tools → Phone numbers, select the number and open Profile. Review the current display name and its status. To change it, use the name's edit control, submit the new name and check the status in WhatsApp Manager.

If Meta declines the name, compare it with your public brand materials and the Meta guidelines, then correct and submit it again. If the reason is unclear, the edit control is unavailable or an approved name does not appear to customers, send ChatArchitect support the connected number, the submitted name and a screenshot of the status. Do not send passwords or one-time verification codes. You do not need to call Meta's registration API yourself.

To change the photo, website or description shown below the name, use the business profile guide.