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Registering business phone numbers | Developer Documentation

A verified WhatsApp number that cannot yet send or receive

Accepting the phone verification code is one part of number setup. It does not by itself show that the intended CRM or application can send, receive and display message results through ChatArchitect.

Identify where setup stopped

ObservationNext check
The SMS or call step is incompleteReturn to the number setup guide and check that the verification request reaches the number you control.
The code was accepted but the supplied flow is incompleteRecord the business assets selected and the exact screen or error. Ask support which step remains for that connection.
The connection is prepared but the tool is not configuredComplete the integration's setup with the issued ChatArchitect credentials for the agreed connection.
The tool is configured but a message is missingTest incoming, outgoing and result handling separately in that tool.

Check the message route in a small test

  1. Confirm the business number and the intended workspace or application.
  2. From a separate agreed test contact, send a distinctive message to that number and check the intended conversation or receiver.
  3. Reply through the connected tool within the available service window, following the first-message guide.
  4. Inspect the result reported for that reply. A request accepted for processing is not proof that the recipient received it.

For your own application, use the ChatArchitect API Quick Start for the documented requests and later delivery results. For a CRM or help desk, use the result that its specific integration exposes.

Prepare one concrete failed example for support

Include the business number, selected account or workspace, failed setup step or message direction, time and exact error. Include the request or message reference if your tool provides one. Remove passwords, App Secret, verification codes and PINs from screenshots and logs.

Keep the existing registration while the failure is investigated. Repeatedly deleting the account or calling a Meta registration endpoint with ChatArchitect credentials is not a documented recovery procedure for the supplied connection.

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