Permissions | Developer Documentation
Check Meta business access for your ChatArchitect connection
Use this guide when you cannot select the intended business portfolio or WhatsApp account during Continue with Facebook, or cannot find the connected number in WhatsApp Manager afterwards. Your access to Meta business assets and the App key and Secret for a ChatArchitect integration serve different purposes.
Identify which access you need
| Task | What to check |
|---|---|
| Connect the business number | The Facebook account used in Continue with Facebook can access the intended Meta business portfolio and WhatsApp account. Review the account and access requested in the connection flow. |
| Manage the number in WhatsApp Manager | The selected portfolio contains the WhatsApp account and your business access allows the required task, such as reviewing the number or its settings. |
| Connect a CRM or help desk | The sending tool uses the App key and Secret issued for the correct ChatArchitect connection. Follow the instructions for that integration. |
| Create or manage a message template | Use wtargeted.com with the credentials for the intended ChatArchitect connection, as explained in the template guide. |
Check the portfolio and WhatsApp account
- Open Meta Business Suite with the Facebook account you intend to use for the connection. Select the business portfolio that owns the WhatsApp account.
- Use the WhatsApp account guide to find the WABA and confirm that it contains the intended business number.
- If the portfolio or account is unavailable, ask the person responsible for that portfolio to check your access and the relevant WhatsApp business asset. Access to a Facebook Page alone does not establish access to the WhatsApp account.
- If that person needs to add you or assign a business asset, follow the business access instructions. Accept any required invitation and check the selected portfolio again before retrying.
- Return to the ChatArchitect number connection. Check the portfolio and WhatsApp account shown in Continue with Facebook, review the requested access, and finish the connection flow.
Do not create another portfolio or WhatsApp account just to make a missing asset appear. First establish where the existing number belongs and who can manage that account.
Resolve a problem at the correct step
| Problem | Next check |
|---|---|
| The portfolio or WhatsApp account is missing | Check the signed-in Facebook account, selected portfolio and business asset access with the portfolio administrator. |
| The account is visible but number verification fails | Follow the number connection guide and inspect the exact verification error. Changing a CRM Secret does not resolve SMS or voice verification. |
| The number is connected but the CRM rejects credentials | Follow the ChatArchitect credentials guide. Check that App key and Secret belong to the same intended connection. |
For support, record the affected step, portfolio and WhatsApp account names, business number, time with time zone, and exact error text. Remove passwords, one-time codes, PINs, Secret values and tokens from screenshots.
Why a developer permission name may appear
Meta's permission reference describes app permissions for account management and messaging. Partner apps obtain client authorization through Embedded Signup. Creating a Meta system user token or submitting an app for App Review is not a customer setup step for a standard ChatArchitect connection. Use the connection flow and ChatArchitect credentials above; if it displays an unfamiliar access request, ask support to explain it before proceeding.
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