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partner_solutions webhook reference | Developer Documentation

partner_solutions webhook reference

Updated: Oct 22, 2025
This reference describes trigger events and payload contents for the WhatsApp Business Account partner_solutions webhook.
The partner_solutions webhook describes changes to the status of a Multi-Partner Solution.

Triggers

    A multi-partner solution is saved as a draft.A multi-partner solution request is sent to a partner.A multi-partner solution partner accepts a solution request.A multi-partner solution partner rejects a solution request.A multi-partner solution partner requests deactivation of a solution.A multi-partner solution is deactivated.

    Syntax

    {
  "entry": [
    {
      "changes": [
        {
          "field": "partner_solutions",
          "value": {
            "event": "<EVENT>",
            "solution_id": "<SOLUTION_ID>",
            "solution_status": "<SOLUTION_STATUS>"
          }
        }
      ],
      "id": "<BUSINESS_PORTFOLIO_ID>",
      "time": <WEBHOOK_TRIGGER_TIMESTAMP>
    }
  ],
  "object": "whatsapp_business_account"
}
    Parameters
    
Placeholder

Description

Example value

    <BUSINESS_PORTFOLIO_ID>
    String
    Business portfolio ID.
    506914307656634
    <EVENT>
    String
    Change event. Values can be:
    SOLUTION_CREATED - Indicates a new solution was saved as a draft or sent as a request to a partner.
    SOLUTION_UPDATED - Indicates an existing solution has been updated.
    SOLUTION_CREATED
    <SOLUTION_ID>
    String
    Solution ID.
    774485461512159
    <SOLUTION_STATUS>
    String
    Solution status. Values can be:
    ACTIVE - The solution partner accepted the solution request and the solution can now be used.
    DEACTIVATED - The solution has been deactivated.
    DRAFT - The solution has been drafted but an invitation request has not been sent to a partner.
    INITIATED - The solution has been created and the invitation request sent, but it has not been accepted or rejected yet.
    PENDING_DEACTIVATION - The solution owner requested deactivation of the solution but the solution partner has yet to accept or decline the deactivation request.
    REJECTED - The solution partner has rejected the solution request.
    INITIATED
    <WEBHOOK_TRIGGER_TIMESTAMP>
    Integer
    Unix timestamp indicating when the webhook was triggered.
    1739321024
    Example
    {
  "entry": [
    {
      "changes": [
        {
          "field": "partner_solutions",
          "value": {
            "event": "SOLUTION_CREATED",
            "solution_id": "774485461512159",
            "solution_status": "INITIATED"
          }
        }
      ],
      "id": "506914307656634",
      "time": 1739321024
    }
  ],
  "object": "whatsapp_business_account"
}
    
    
            
    
        
    
    
    
        
    
            
    
                
                
    
                    
                    
                
    
            
    
            
            
    
                                            
    
        
    
    
    

    

    
    
    

    
            
    
            
    

    
    
        
    
            
            
        
    
            
    

    
    
        
    
                    
    

        
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