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partner_solutions webhook reference | Developer Documentation

partner_solutions webhook reference

Updated: Oct 22, 2025
This reference describes trigger events and payload contents for the WhatsApp Business Account partner_solutions webhook.
The partner_solutions webhook describes changes to the status of a Multi-Partner Solution.

Triggers

    A multi-partner solution is saved as a draft.A multi-partner solution request is sent to a partner.A multi-partner solution partner accepts a solution request.A multi-partner solution partner rejects a solution request.A multi-partner solution partner requests deactivation of a solution.A multi-partner solution is deactivated.

    Parameters

    Placeholder Description Example value
    <BUSINESS_PORTFOLIO_ID>
    String
    Business portfolio ID.
    506914307656634
    <EVENT>
    String
    Change event. Values can be:
    SOLUTION_CREATED - Indicates a new solution was saved as a draft or sent as a request to a partner.
    SOLUTION_UPDATED - Indicates an existing solution has been updated.
    SOLUTION_CREATED
    <SOLUTION_ID>
    String
    Solution ID.
    774485461512159
    <SOLUTION_STATUS>
    String
    Solution status. Values can be:
    ACTIVE - The solution partner accepted the solution request and the solution can now be used.
    DEACTIVATED - The solution has been deactivated.
    DRAFT - The solution has been drafted but an invitation request has not been sent to a partner.
    INITIATED - The solution has been created and the invitation request sent, but it has not been accepted or rejected yet.
    PENDING_DEACTIVATION - The solution owner requested deactivation of the solution but the solution partner has yet to accept or decline the deactivation request.
    REJECTED - The solution partner has rejected the solution request.
    INITIATED
    <WEBHOOK_TRIGGER_TIMESTAMP>
    Integer
    Unix timestamp indicating when the webhook was triggered.
    1739321024

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