message_template_status_update webhook reference | Developer Documentation
Handle a WhatsApp template status change in ChatArchitect
Use this checklist when a template is approved, rejected or becomes unavailable after a campaign has been prepared. Identify the current template and the sends that depend on it before starting or resuming a workflow. For the initial submission and rejection process, use the template review guide.
Check the current result
- Open wtargeted.com and identify the template by name and language for the connected business number. For an approved template, refresh Approved templates as shown in the creation guide.
- Record the status you can see and the check time with time zone. If you received an earlier notice, keep its time and wording separately: the template may have changed again since that notice.
- For a rejection, inspect its reason in the account. WhatsApp Manager and ChatArchitect support are also available ways to check the rejection reason. If the current status or notice cannot be found, ask support to confirm it.
- In the sending tool, identify campaigns and automatic messages that use the exact template and language. Check whether the selected template still matches the current account entry.
Choose the next action
| What you find | Action for the connected workflow |
|---|---|
| Approved and available for use | Check the selected language and variable mapping before an agreed test send. Inspect the later message result; approval does not prove delivery. |
| Still under review or rejected | Keep dependent new sends on hold. For a rejection, follow the displayed reason and the review guide before correcting the template. |
| Paused or disabled | Stop new sends using this template. Check the notice in WhatsApp Manager or with support and follow the pause guide before planning further use. |
| Deleted, archived or no longer available in the sending tool | Check the current account entry and the workflow selection with support. Follow the template change and deletion checklist; do not assume a missing entry will return automatically. |
The appearance of pause, archive and other management states in wtargeted.com or a particular CRM has not been confirmed. Use WhatsApp Manager or support when the relevant state is unavailable in your tool. A template's quality rating and category are separate checks.
If a campaign has already started
Record which attempts were submitted before you noticed the change. Review each available delivery result using the message-status guide. A later template approval does not establish the outcome of an earlier attempt. Before rescheduling, check queued sends and previous results with the workflow owner so the same recipient does not receive an unnecessary repeat.
Example: the template is approved but the CRM cannot select it
Refresh the approved list in the account and compare the name, language and connection with the CRM selection. Keep the campaign on hold while support checks the discrepancy. Once the applicable selection and variables are confirmed, use an agreed small test and inspect its outcome before releasing the larger send.
Information for support and API applications
Provide the connection and business number, template name and language, current status or exact notice, observation time with time zone, affected workflow and any relevant attempt reference. Keep account credentials out of screenshots.
Meta's message_template_status_update event describes template lifecycle changes in its direct developer reference. The current ChatArchitect API quick start documents message events, but not forwarding this template event to a customer callback. Confirm the supported event and its fields with ChatArchitect before building automatic release or pause logic. Use the webhook overview for the documented connection.
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