WhatsApp Cloud API - Settings API | Developer Documentation

Choose the owner of the setting you want to change

WhatsApp Manager, ChatArchitect and your connected CRM or help desk manage different parts of a connection. Identify the setting and its owner before changing it. A Meta Settings API reference is not a configuration menu or an API contract for a ChatArchitect customer.

Find the right place

Check the scope before saving

Confirm the business account and phone number. In the connected tool, identify whether the change applies to one conversation, one connector or a wider workflow. Record the current setting and the intended result so you can compare them after the change.

For stored conversation records, review the systems that handle the data and the connected tool's own settings. ChatArchitect does not store customer message texts or attachments; that does not define another system's retention or deletion behaviour.

Confirm the result in the relevant system

Check the saved setting, then test the customer-visible result or connected workflow when appropriate. If the option is missing or its scope is unclear, ask the account administrator or support with the number, desired change and current screen. Additional provider settings and API controls require confirmation for the particular connection; their presence in Meta documentation does not establish availability through ChatArchitect.