Template management | Developer Documentation

Edit or delete a WhatsApp template in ChatArchitect

You can change or delete an existing template in wtargeted.com. Before changing it, identify the exact template and the CRM, help desk or automation that uses it. This guide covers the change and its effect on those workflows; use the creation guide for a new template.

Record the current version and its uses

Arrange for affected sends to be paused or rescheduled using the controls available in the connected tool. If an automation must switch to another template, review its selection and variable mapping with the person operating it.

Change the template and check the new result

1. Sign in to wtargeted.com and find the intended template by its name and language. Open its available editing action.
2. Change the required content using the fields exposed for that template. Keep the message purpose, category, sample values and button action consistent. If a required field cannot be changed, ask support whether a replacement template is needed.
3. Save the change and check the resulting text, category and review status in your account. Follow the review guide if review is pending or the version is rejected. Do not assume that an earlier approval establishes approval of the changed content.
4. Once the updated version is approved and available, check the selected template and language in every affected sending workflow. Recheck variable order and configured buttons; automatic refresh or remapping across integrations has not been confirmed.
5. Send a permitted test through the intended tool. Use the received-message checklist to check content and the sending guide to check the available result before resuming affected sends.

Delete a template after checking its dependencies

1. Confirm that you have selected the intended account, template name and language. Save the text and other details needed to describe a replacement if one is required later.
2. Review every workflow that still references it. Remove or replace those references in the connected tool before allowing further sends through them.
3. Before completing the deletion in wtargeted.com, confirm whether it affects one language version or all versions with that name. If the scope is unclear, ask ChatArchitect support to check it.
4. Use the available deletion action. Refresh the account's template list and check the resulting state. If the template remains visible or the result is unclear, record its status and contact support before starting a replacement process.
5. Check earlier pending send attempts separately. Ask support about their final state and any cancellation options before retrying or relying on deletion to stop them.

A saved copy provides the details for a replacement request. Restoration of a deleted template, immediate reuse of its name and automatic approval are not confirmed customer features; ask support about the available next step. Exact editing limits and deletion timing depend on the applicable platform rules and the current account state.

If the action or result is unclear

Provide support with the template name, language, connected number, sending tool, intended change, current status and exact error text. Include the time of the change and any relevant attempt reference. Keep App key and Secret out of screenshots and diagnostic messages. For multiple language versions, use the language-version preparation guide to keep the records distinct.