Cloud API Calling | Developer Documentation
Does ChatArchitect support WhatsApp Business Calling?
ChatArchitect does not currently support WhatsApp Business Calling through its API or ready-made integrations. You cannot use the ChatArchitect connection to place or receive live WhatsApp Business calls in a CRM or help desk.
This applies to both incoming calls from customers and outgoing calls from your business. A connected WhatsApp number and ChatArchitect App key and Secret do not enable this function.
Choose the communication format you need
| Customer task | What to check |
|---|---|
| Exchange text messages in a CRM or help desk | Choose a supported messaging integration and follow its setup guide. See how to choose a ChatArchitect integration. |
| Send an audio file or a recorded voice message | This is a message attachment. Support depends on the integration and the CRM or help desk. Check the audio and voice message guide for the sending workflow. |
| Speak with a customer in a live WhatsApp Business call | ChatArchitect does not provide this capability through its API or ready-made integrations. Choose a separate supported communication channel for a live conversation. |
Audio messages and live calls are different functions
An audio attachment contains a recording that the recipient can play. A live call requires both parties to join a conversation at the same time. Being able to send an audio file from an integration does not establish support for WhatsApp Business Calling.
The availability of recording a voice message, selecting an audio file, and displaying received media also depends on the connected system. Confirm the specific operation in your integration before choosing a workflow.
What to do if you expected a calling option
- Identify whether you need a live call or a recorded audio message.
- For an audio message, check the controls available in your connected system and follow its supported attachment workflow. If the required control is missing, ask support about that integration.
- For a live WhatsApp Business call, plan a separate communication channel. ChatArchitect has no supported Calling setup procedure for its API or ready-made integrations.
For a messaging API project, start with the ChatArchitect API onboarding guide and the API Quick Start. These guides describe the ChatArchitect messaging workflow.
About the Meta Calling reference articles
Other articles in the Calling section were imported from Meta developer documentation. Their examples of call permissions, SIP, calling webhooks, sandbox accounts, and calling prices describe a separate Meta product. They do not establish that these functions are available through ChatArchitect.
Those technical instructions and prices do not provide a supported way to enable Calling in ChatArchitect. Use the availability statement above when planning your ChatArchitect integration.
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