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Best practices for authenticating users via WhatsApp Updated: Nov 21, 2025 Security To register with WhatsApp, users must register using their phone number. During this sign-up process⁠, WhatsApp verifies the user has ownership of this phone number by sending ...

One-tap autofill authentication templates Updated: Feb 6, 2026 Upcoming deprecation: Starting April 15, 2026, the PendingIntent-based handshake method for authentication templates will be deprecated. If you are currently using PendingIntent to initiate hands...

Zero-tap authentication templates Updated: Feb 6, 2026 Upcoming deprecation: Starting April 15, 2026, the PendingIntent-based handshake method for authentication templates will be deprecated. If you are currently using PendingIntent to initiate handshakes or...

Copy code authentication templates Updated: Nov 4, 2025 Copy code authentication templates allow you to send a one-time password or code along with a copy code button to your users. When a WhatsApp user taps the copy code button, the WhatsApp client copies the...

Error Signals Updated: Feb 6, 2026 Upcoming deprecation: Starting April 15, 2026, the PendingIntent-based handshake method for authentication templates will be deprecated. If you are currently using PendingIntent to initiate handshakes or verify app identity...

Template Library Updated: Nov 14, 2025 Template Library makes it faster and easier for businesses to create utility templates for common use cases, like payment reminders, delivery updates - and authentication templates for common identity verification use cas...

Create WhatsApp message templates with ChatArchitect Use this guide to prepare a WhatsApp message template for an integration connected to ChatArchitect. The template form is available at wtargeted.com. After your template has been reviewed, you can select it ...

Check the quality of a WhatsApp message template A template can be approved and still perform poorly with customers. Before sending a larger campaign through a ChatArchitect integration, check both its status and its quality rating. Meta uses customer feedback...

What happens after you submit a WhatsApp template When you submit a message template through ChatArchitect's template form, Meta reviews it before it can be used to start a conversation. This guide helps you distinguish a template that is still being reviewed ...

Why WhatsApp template messages may be held before delivery If some messages in a ChatArchitect campaign have not reached recipients, first separate message delivery from template approval. An approved template can be subject to Meta's template pacing: Meta sen...

What to do when a WhatsApp template is paused Meta may pause a WhatsApp message template after poor customer feedback or other quality signals. A paused template cannot be used for new sends, even if it was approved earlier. This is different from template pac...

Why a WhatsApp campaign may slow across several numbers Meta can release a large template campaign in batches while it checks early customer feedback. When the check applies to a business portfolio, messages sent from several numbers in that portfolio can be a...

Parts of a WhatsApp message template in ChatArchitect A template combines message text, variables and, when useful, buttons. These are available in Submit template at wtargeted.com for a ChatArchitect integration. Sign in using your App key and Secret; the ste...

Create a WhatsApp marketing template with ChatArchitect Use a Marketing template for an offer, product announcement, recommendation or invitation intended to bring a customer back. Choose the category for the complete message, including any button text. The ca...

Create a utility WhatsApp template with ChatArchitect Choose Utility for a non-promotional update tied to a customer's action, request, order or account. Examples include an order confirmation, delivery update or appointment reminder. Create the template in wt...

Review a WhatsApp template before submission and sending Check the message text and sample values in Submit template at wtargeted.com, then check the approved message as a recipient will see it. The steps below use the confirmed text, variable and button contr...

Choose a WhatsApp template category in ChatArchitect Choose a category that matches the purpose of your message before submitting a template at wtargeted.com. The category is visible in your account. Meta reviews templates and may assign a different category, ...

Edit or delete a WhatsApp template in ChatArchitect You can change or delete an existing template in wtargeted.com. Before changing it, identify the exact template and the CRM, help desk or automation that uses it. This guide covers the change and its effect o...