WhatsApp for Everbridge installation manual

Step-by-step instructions

1. Open Settings.

2. Select "Everbridge Open" section, then "Response Subscriptions", and then "Webhooks".

3. To create a new webhook, click "New Webhook".

1) Fill in "Name";

2) in the "URL" field, paste the URL: https://wa.chatarchitect.com/everbridge/?app={app}&secret={secret}&action={action}&secret_key={secret_key}

where:

{app} – App ID from your chatarchitect.com account
{secret} – App SECRET from your chatarchitect.com account
{action} – the action that the bot will perform: "send" - send a message, "close" - close a chat
{secret_key} – the value of the API key that you will set in step 10

3) in the "method" field, select "POST";

4) in the "content type" field, select "application/json";

5) in the "body" field, paste the following: {"contact": "{{contact.externalId}}", "template": "{{message.name}}", "notification_id": "{{notification.id}}"}

6) click "Save".

4. Go to the "Contacts" section and add clients who will receive messages.

The phone number in the "External Id" field must be in international format without the "+" sign (for example, 15554447788).

5. In the "Contacts" section, go to "Contact Attributes" and add an attribute "phone" of type "text".

6. Go to the "Notifications" section and create a new notification.

7. Click "Launch Notification" to begin.

8. Fill in "Notification Name" and select "No Incident" in the "Incident" field.

9. In the "Target Audience" field, add the contacts to which the message should be sent.

10. In the ChatArchitect app (https://wtargeted.com/settings), find the "API Keys" section and create a new key. Copy the value of this key and paste it in the webhook URL as the value of the {secret_key} parameter.

11. In the "Message" section of Everbridge, create a new message, the name of which must match the name of the template in the ChatArchitect app.

12. In the "Delivery Methods" section, set the webhook that you created in step 3.

13. In the ChatArchitect app, copy the necessary template by clicking the button to the right of the template name.

14. Launch the notification.