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WhatsApp Business API for Kommo: Installation and sending the first message.

Step by step instruction

1. First of all, go to the "Settings"

Kommo home screen with Settings highlighted

2. Go to the "Integration marketplace" 

Kommo Settings page showing the integration marketplace

3. Choose our app WhatsApp Business API ( check a screenshot )

ChatArchitect WhatsApp Business integration card in Kommo marketplace

4. Fill in your APP ID and APP SECRET

Kommo integration settings with API key and secret fields

5. Send your first message from your personal WhatsApp to your WhatsApp Business API number

Kommo lead card showing a WhatsApp conversation


Sending a message using templates

Video manual : https://www.youtube.com/watch?v=2S6VyKS0Rpg

You can send templates from chats in Kommo by using the list of templates

Kommo lead chat with Choose a template button

❗❗❗ In case the templates do not appear in the list, you need to:

Go to the "Settings" -> "Installed" -> Click on our application -> Press "Update templates" button

Kommo integration settings with Update templates button



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