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How to create a template for WhatsApp Business API

Step-by-step instructions how to create a template in our app

1. First of all, you need to open wtargeted.com/ and click on the "Facebook Login" button or "Google Login" button

Wtargeted sign-in options for Facebook and Google

2. After you have logged in to your google \ facebook account, you must enter your PERSONAL phone number on which there is a WhatsApp application, a verification code will be sent to it (not to be confused with the number that you connected with us)

Wtargeted form to verify a personal WhatsApp number

3. Put your App key and Secret and press "Yes, continue".

Wtargeted form for ChatArchitect App key and Secret

4. After this, an app menu will be opened. Click on the "Submit template" button.

ChatArchitect app settings with Submit template button

5. Select the desired language and template type.

Write your message with variables in the first column. For example, "Hello, our employee will answer you as soon as possible. Ticket {{1}} has been created." Variables should be in braces {{}}.

Write a sample message replacing the variables with meaningful information in the second column. For example, "Hello, our employee will answer you as soon as possible. Ticket [999TTT] has been created.". The placeholder is square brackets [].

Then click "Submit Template".

Wtargeted template editor with message text and placeholders

6. After review, your template will appear in "Approved templates".

Wtargeted dropdown of approved WhatsApp templates

Don't forget to click on the "refresh" button.