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WhatsApp Business API for Zoho Cliq: Installation and sending the first message.

In this guide, you will learn how to install our WhatsApp Business API integration in Zoho Cliq. 

1. First of all, go to the "Settings" -> "More apps"

Zoho Cliq settings menu with More apps selected2. Go to the "Marketplace" and fill in in the search field "ChatArchitect" and choose our app

Zoho Cliq Marketplace search for ChatArchitect integration

3. Press "Install" 

ChatArchitect WhatsApp integration listing in Zoho Cliq with Install button

4. Check the boxes and click the “Install” button.

Zoho Cliq confirmation dialog for installing ChatArchitect integration5. Press "Take me to Cliq" button

Installed ChatArchitect extension with Take me to Cliq button6. Choose "Grant access"

ChatArchitect bot in Zoho Cliq requesting access permissions
7. Check the boxes and press "Accept"

Zoho permissions page with acknowledgment checkboxes and Accept button
8. Fill in your APP ID and APP SECRET and press "Save settings"

ChatArchitect Zoho Cliq settings with WhatsApp API credentials and Save settings

9. Next, write to your connected WhatsApp Business API number from your personal WhatsApp. It will be displayed in threads.

Inbound WhatsApp message shown in a Zoho Cliq thread

How to reply
1. You can reply by using /wa +your_text

Zoho Cliq reply box with slash wa command for a WhatsApp message

2.  You can quote client's message

Zoho Cliq reply composer quoting a customer message

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