Skip to main content

RetailCRM

Simla

Installation

1)

API Key — which you create in your Simla account. Settings -> Integration -> API Access Keys

RetailCRM API access keys under Settings and Integration

API methods allowed:

/Getting (integration_read)

/Editing (integration_write)

RetailCRM integration permissions for reading and editing


2)

WhatsApp integration form with Account, API key, AppID and Secret fields

You will receive the AppID and Secret after setting up your WhatsApp number. Click Save.

3)

WhatsApp integration installation completed with a Go to your account button

How to check

1)

RetailCRM WhatsApp integration settings with the Go to account settings button

2)

WhatsApp account page showing the current plan, client count and message templates section

3)

Write to the new WhatsApp number from your WhatsApp mobile app on your phone.

Reply to an incoming message

RetailCRM inbox showing a WhatsApp customer conversation