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Distribution of chats from different numbers among managers in Salesbot

Video manual: https://www.youtube.com/watch?v=uS8U-27okmQ

This article will be useful if you have multiple numbers and each number is assigned to a separate manager. In this article, you will learn how to quickly set up the distribution of chats from different numbers among managers in Salesbot.

1. Go to the Pipeline - > Automate 

Kommo pipeline view with Automate button highlighted
2. Press "Incoming leads" - > "Add trigger" 

Kommo Incoming leads automation stage with Add trigger
3. Select "Salesbot"

Kommo trigger selection dialog with Salesbot option
4. Choose "Create a new bot"

Kommo Salesbot trigger settings with Create a new bot
5. Press "Start from scratch" button 

Kommo Salesbot template gallery with Start from scratch
6. Choose "Condition"

Kommo Salesbot Add next step menu with Condition
7. Add 2 conditions "If leads source Equals: and select a separate number for each condition"

Kommo Salesbot condition branches for two WhatsApp lead sources

8. Press "Add next step" and choose "Action" -> "Change responsible User" 

Kommo Salesbot Action menu with Change responsible user
9. Select the appropriate managers for each number

Kommo Salesbot branches assigning different responsible users by lead source
Done. Now the conversations will be distributed among managers based on this setup.

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