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Interactive Call-to-Action URL Button Messages Updated: Nov 3, 2025 WhatsApp users may be hesitant to tap raw URLs containing lengthy or obscure strings in text messages. In these situations, you may wish to send an interactive call-to-action (CTA) URL button ...

Interactive list messages Updated: Nov 3, 2025 Interactive list messages allow you to present WhatsApp users with a list of options to choose from (options are defined as rows in the request payload): When a user taps the button in the message, it displays a m...

Interactive media carousel messages Updated: Dec 22, 2025 Interactive media carousel messages display a set of horizontally scrollable media cards. Each card can display an image or video header, body text, and either quick-reply buttons or a URL button. For e...

Location request messages Updated: Nov 3, 2025 Location request messages display body text and a send location button. When a WhatsApp user taps the button, a location sharing screen appears which the user can then use to share their location. Once the user sh...

Address Messages Updated: Nov 7, 2025 This feature is only available for businesses based in India and their India customers. Address messages give your users a simpler way to share the shipping address with the business on WhatsApp. Address messages are inter...

Send your first WhatsApp message with ChatArchitect Use this guide to test a WhatsApp Business number connected to ChatArchitect. Send a message from a separate personal WhatsApp account to your business number, then reply from the connected CRM or help desk. ...

When to use a WhatsApp template message with ChatArchitect A template is a reusable message that Meta reviews before it can be sent. Use an approved template when a connected ChatArchitect tool needs to start a conversation or message a customer after the 24-h...

Write and send a text reply through ChatArchitect Use the conversation in your connected CRM or help desk to reply to a customer who has written to your ChatArchitect WhatsApp number. This guide covers choosing the message type and checking the actual reply. U...

Prepare and check a WhatsApp document attachment Use this checklist when sending an invoice, delivery instructions or another document through a CRM or help desk connected to ChatArchitect. Attachment support depends on the integration. For Bitrix24, Kommo/amo...

Prepare and check a WhatsApp image attachment Use this checklist for a product photo, delivery image or other picture sent from a CRM or help desk connected to ChatArchitect. Image attachment support depends on the integration. In Bitrix24, Kommo/amoCRM, Retai...

Check what a WhatsApp read indicator means Before relying on a read indicator in a conversation handled through ChatArchitect, identify the message direction and where you saw the status. A CRM's unread badge, a receipt for a customer's incoming message and a ...

Check a reply that quotes a customer's message When a customer sends several questions, a quoted reply can identify the message your answer refers to. In a conversation connected to ChatArchitect, first check whether your sending tool supports that reply mode ...

Check WhatsApp audio and voice messages in ChatArchitect Use this checklist when your connected CRM, help desk or other sending tool offers audio attachments. Check the audio formats and voice-message options available in your particular ChatArchitect integrat...

Prepare and check WhatsApp video attachments with ChatArchitect Use this checklist if your connected CRM, help desk or other sending tool supports video attachments through ChatArchitect. Check the available file types, size limit and caption controls in your ...

Send and verify a WhatsApp contact card with ChatArchitect ChatArchitect supports contact-card messages through its API. Few ready-made CRM and help desk integrations expose this message type. Check your particular connector for a contact-card action before pl...

Send and verify a WhatsApp map location with ChatArchitect ChatArchitect supports location messages through its API. Few ready-made CRM and help desk integrations expose this message type. Check your connector's actual location-message controls, or use a custo...

Send a reaction to a customer's WhatsApp message ChatArchitect supports sending an emoji reaction through its API and some ready integrations, including Kommo/amoCRM. A reaction is attached to an existing message from the customer. Sending an emoji as a new te...