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Check the quality of a WhatsApp message template A template can be approved and still perform poorly with customers. Before sending a larger campaign through a ChatArchitect integration, check both its status and its quality rating. Meta uses customer feedback...

What happens after you submit a WhatsApp template When you submit a message template through ChatArchitect's template form, Meta reviews it before it can be used to start a conversation. This guide helps you distinguish a template that is still being reviewed ...

Why WhatsApp template messages may be held before delivery If some messages in a ChatArchitect campaign have not reached recipients, first separate message delivery from template approval. An approved template can be subject to Meta's template pacing: Meta sen...

What to do when a WhatsApp template is paused Meta may pause a WhatsApp message template after poor customer feedback or other quality signals. A paused template cannot be used for new sends, even if it was approved earlier. This is different from template pac...

Plan a WhatsApp campaign around messaging limits Before sending a large campaign through ChatArchitect, check the messaging limit of the connected Meta business portfolio. This limit concerns the number of different people you can reach with business-initiated...

Understand WhatsApp sending speed for a ChatArchitect campaign Throughput is the rate at which a WhatsApp Business phone number can process messages. It is separate from the messaging limit, which concerns how many different recipients a Meta business portfoli...

Which credentials do you need for a ChatArchitect integration? For a supported ChatArchitect WhatsApp integration, use the App key and Secret supplied for your connection. You do not need to create a Meta System User access token. ChatArchitect does not offer ...

Start using WhatsApp Business with ChatArchitect The WhatsApp Business Platform is Meta's infrastructure for business messaging. ChatArchitect connects your WhatsApp Business number to supported tools so your team can talk with customers and send approved mess...

Why a WhatsApp campaign may slow across several numbers Meta can release a large template campaign in batches while it checks early customer feedback. When the check applies to a business portfolio, messages sent from several numbers in that portfolio can be a...

Keep using the WhatsApp Business app with ChatArchitect ChatArchitect supports connecting a number already used in the WhatsApp Business app while keeping the app active on that number. Meta calls this arrangement coexistence. It lets you continue one-to-one c...

Parts of a WhatsApp message template in ChatArchitect A template combines message text, variables and, when useful, buttons. These are available in Submit template at wtargeted.com for a ChatArchitect integration. Sign in using your App key and Secret; the ste...

Create a WhatsApp marketing template with ChatArchitect Use a Marketing template for an offer, product announcement, recommendation or invitation intended to bring a customer back. Choose the category for the complete message, including any button text. The ca...

Create a utility WhatsApp template with ChatArchitect Choose Utility for a non-promotional update tied to a customer's action, request, order or account. Examples include an order confirmation, delivery update or appointment reminder. Create the template in wt...

When to use a WhatsApp template message with ChatArchitect A template is a reusable message that Meta reviews before it can be sent. Use an approved template when a connected ChatArchitect tool needs to start a conversation or message a customer after the 24-h...

Complete your WhatsApp Business profile after connecting ChatArchitect Your WhatsApp Business profile gives customers context about the number they are messaging. It can show a profile photo, description, business category, address, contact email and website. ...

Choose a WhatsApp display name for your ChatArchitect number The display name identifies your business on the WhatsApp profile for the connected number. Choose it before starting the ChatArchitect connection flow: the form asks for a name when you add a busine...

Request an Official Business Account badge for a ChatArchitect WhatsApp number An Official Business Account (OBA) is a WhatsApp Business Platform phone number that Meta has recognized as representing a notable brand. If Meta approves the request, the number ca...

Enable or change two-step verification for a ChatArchitect WhatsApp number Two-step verification protects your WhatsApp Business Platform phone number with a six-digit PIN. It is separate from the one-time SMS or voice code used to verify ownership of the numb...