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Send and verify a WhatsApp contact card with ChatArchitect ChatArchitect supports contact-card messages through its API. Few ready-made CRM and help desk integrations expose this message type. Check your particular connector for a contact-card action before pl...

Prepare and check a WhatsApp document attachment Use this checklist when sending an invoice, delivery instructions or another document through a CRM or help desk connected to ChatArchitect. Attachment support depends on the integration. For Bitrix24, Kommo/amo...

Prepare and check a WhatsApp image attachment Use this checklist for a product photo, delivery image or other picture sent from a CRM or help desk connected to ChatArchitect. Image attachment support depends on the integration. In Bitrix24, Kommo/amoCRM, Retai...

Interactive Call-to-Action URL Button Messages Updated: Nov 3, 2025 WhatsApp users may be hesitant to tap raw URLs containing lengthy or obscure strings in text messages. In these situations, you may wish to send an interactive call-to-action (CTA) URL button ...

Interactive list messages Updated: Nov 3, 2025 Interactive list messages allow you to present WhatsApp users with a list of options to choose from (options are defined as rows in the request payload): When a user taps the button in the message, it displays a m...

Interactive media carousel messages Updated: Dec 22, 2025 Interactive media carousel messages display a set of horizontally scrollable media cards. Each card can display an image or video header, body text, and either quick-reply buttons or a URL button. For e...

Send and verify a WhatsApp map location with ChatArchitect ChatArchitect supports location messages through its API. Few ready-made CRM and help desk integrations expose this message type. Check your connector's actual location-message controls, or use a custo...

Location request messages Updated: Nov 3, 2025 Location request messages display body text and a send location button. When a WhatsApp user taps the button, a location sharing screen appears which the user can then use to share their location. Once the user sh...

Reaction messages Updated: Nov 3, 2025 Reaction messages are emoji-reactions that you can apply to a previous WhatsApp user message that you have received. Limitations When sending a reaction message, only a sent message webhook ( status set to sent) will be ...

When to use a WhatsApp template message with ChatArchitect A template is a reusable message that Meta reviews before it can be sent. Use an approved template when a connected ChatArchitect tool needs to start a conversation or message a customer after the 24-h...

Write and send a text reply through ChatArchitect Use the conversation in your connected CRM or help desk to reply to a customer who has written to your ChatArchitect WhatsApp number. This guide covers choosing the message type and checking the actual reply. U...

Prepare and check WhatsApp video attachments with ChatArchitect Use this checklist if your connected CRM, help desk or other sending tool supports video attachments through ChatArchitect. Check the available file types, size limit and caption controls in your ...

Plan a WhatsApp campaign around messaging limits Before sending a large campaign through ChatArchitect, check the messaging limit of the connected Meta business portfolio. This limit concerns the number of different people you can reach with business-initiated...

Update an old WhatsApp campaign plan for a shared portfolio limit If your campaign spreadsheet still assigns a separate messaging allowance to each WhatsApp number, review it before the next send through ChatArchitect. Meta now sets the messaging limit for a b...

Check what a WhatsApp read indicator means Before relying on a read indicator in a conversation handled through ChatArchitect, identify the message direction and where you saw the status. A CRM's unread badge, a receipt for a customer's incoming message and a ...

Check a reply that quotes a customer's message When a customer sends several questions, a quoted reply can identify the message your answer refers to. In a conversation connected to ChatArchitect, first check whether your sending tool supports that reply mode ...

Typing indicators Updated: Oct 21, 2025 When you get a messages webhook indicating a received message, you can use the message.id value to mark the message as read and display a typing indicator so the WhatsApp user knows you are preparing a response. This is...

Check a missing or incorrect WhatsApp link preview A WhatsApp message can contain a working URL without a card showing its title, description and image. When you send through ChatArchitect, check the destination, the website's preview data and the behavior of ...