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For templates to work correctly (if they contain a link), you need to disable the built-in link shortening in Kommo.Go to the "Settings" -> "Chat settings" -> Turn off the "Track link clicks" toggle.

How to improve your Template When preparing a mailing campaign, one of the most common questions is: How can I create an effective newsletter without risking being blocked? In this article, we’ll share practical recommendations to help you achieve that. Text L...

Video manual: https://www.youtube.com/watch?v=fY_vqW-Ijb81. Go to the "Deals", then "Automation rules" 2. Press "Create" 3. Choose stage, then Customer communication => Send SMS to customer  4. Find our bot, click "Change". In the list of providers, select ...

1. First of all, you need to install our app by using this link:  https://wa.chatarchitect.com/email-web/2. In the window that opens, enter your APP ID, APP SECRET and email, which will receive messages and click "Save" 3. Next, check the functionality of inc...

Bitrix24 automatically adds agent's name to your message when answering via "Open Channel", disrupting the correct functioning of templates. To disable this feature, you have to:1. Open the "contact center" section. Go to the "CRM" -> "Customers" -> "Contact C...

In this guide, you will learn how to initiate a conversation with your client using a template message from HubSpot.1. Go to the "Inbox" 2. Press "Compose" button and fill in data like this: 3. Fill in data like this:To: phone number you are sending to + @...

How to initiate dialogue in Slack Video manual: https://www.youtube.com/watch?v=GqUpbqOvFoY1. In Slack use command /templates and press "send" button 2. Copy a template that you need with template id  3. Send a template to your client using this format:(...

In this guide, you will learn how to install our WhatsApp Business API integration in Zoho Cliq.  1. First of all, go to the "Settings" -> "More apps" 2. Go to the "Marketplace" and fill in in the search field "ChatArchitect" and choose our app 3. Press "Inst...

In this guide, you will learn how to install our integration in Deskie / Omnidesk and verify the functionality of incoming and outgoing messages.1. Open the administrator account and select “Set up integration” 2. Go to the "WhatsApp" section and choose our i...

In this guide, you will learn how to install our WhatsApp Business API integration in Zapier.1. Go to the "App Connections" -> in the search field write "ChatArchitect" and choose our app. 2. Press "Add connection"  3.  Fill in your APP ID and APP SECRET and ...

In this guide, you will learn how to install our WhatsApp Business API integration in Make and send messages using a database from Google Sheets.1. After registering with Make, you need to install our app https://www.make.com/en/hq/app-invitation/80e6a64b2b12c...

Templates sending changes from August 1, 2025 From August 1, 2025, the procedure for sending templates via WhatsApp Business API has changed. Now all templates are sent together with the ID (only you will see it, your clients will not)If you use our integratio...

Step by step instruction Open Settings. 2. Select “Everbridge Open” section, then “Response Subscriptions”, and then “Webhooks”. 3. To create a new webhook, click “New Webhook”. 1) Fill in “Name”; 2) Fill in “Callback URL”: https://whatsapp-for-everbridge....

Step by step instruction 1. Install our app. Use the button "Add to Slack" on the websitehttps://www.chatarchitect.com/product/whatsapp-and-slack-integration  2. Press "Allow" 2. Now you need to add the app to the channel where you want to useGo to the "Ap...

0) Press  "Continue with Facebook" button 1)  Then "Continue" 2) Choose Business portfolio and choose "Create a WhatsApp Business account" 3) Fill in all information and press "Next" 4) Choose "Add a new number" and fill in number that you want to conn...

Installation guide 1. First of all you need to choose a team where do you want to use our app, press "more options" and after that "manage team" 2. Go to the "apps" => "Get more apps" 3. Write "ChatArchitect.com for WhatsApp" and choose our app to add to the c...