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How to initiate dialogue in Slack

How to initiate dialogue in Slack

Video manual: https://www.youtube.com/watch?v=GqUpbqOvFoY

1. In Slack use command /templates and press "send" button

Slack channel with the /templates command entered in the message field

2. Copy a template that you need with template id 

Slack Copy a template dialog with a template ID highlighted

3. Send a template to your client using this format:
(number) text of the template

Slack message composer containing the template ID and message text