Search Results

Start with the reply that was actually sent Use this diagnostic when a customer receives an unexpected or repeated reply through a connected tool or your application. A Meta command or ice breaker is an input component; the CRM/help desk or custom service may ...

WhatsApp contact blocking: ChatArchitect availability ChatArchitect does not support blocking or unblocking a contact in WhatsApp through its API or ready-made integrations. This availability was confirmed on 8 October 2026. The imported Meta Block Users API d...

Welcome Message Sequences and ChatArchitect ChatArchitect does not support the Meta Welcome Message Sequence setting for greetings and FAQs in Click-to-WhatsApp ads. There is no ChatArchitect sequence editor or supported sequence API workflow described by this...

Send a reaction to a customer's WhatsApp message ChatArchitect supports sending an emoji reaction through its API and some ready integrations, including Kommo/amoCRM. A reaction is attached to an existing message from the customer. Sending an emoji as a new te...

Investigate a ChatArchitect WhatsApp billing discrepancy Use this checklist when an invoice, charge or quoted amount differs from what you expected. ChatArchitect customers pay ChatArchitect under their plan and commercial terms. The former Meta Extended Credi...

Interactive media carousels and ChatArchitect ChatArchitect does not support standalone interactive media carousel messages: a row of image or video cards with buttons inside a WhatsApp conversation. An ordinary image attachment is a different message type. Th...

Location-request buttons and ChatArchitect ChatArchitect does not support the special WhatsApp message with a button that asks the customer to share a location. This request format is separate from sending a map point: outgoing location messages are supported ...

Do you need to become a Meta Tech Provider to use ChatArchitect? For an application that uses the ChatArchitect API, start with your ChatArchitect connection and its issued App key/App ID and Secret. Registering as a Meta Tech Provider is a separate route for ...

Agree on responsibilities when another company helps connect WhatsApp A consultant or integration company may help configure your CRM or application for ChatArchitect. Agree on its work before starting: connecting a customer's tool is different from building a...

A Meta App Review request during ChatArchitect setup An application using the ChatArchitect service API authenticates with its issued App key/App ID and Secret. Meta App Review concerns a Meta developer application; it is not the step that issues your ChatArch...

Submit your company's business verification to Meta A ChatArchitect client submits the company's Business Verification documents themselves in Meta. Work with the person responsible for the intended business portfolio and the verification request shown for tha...

Prepare an existing WhatsApp number for ChatArchitect Before changing a working number, identify how it is used today and what should continue after connecting ChatArchitect. The route for the WhatsApp Business app is different from a move from another provide...

Use a phone number you control with ChatArchitect ChatArchitect does not supply or sell phone numbers. Choose your own suitable number and connect it using the supplied setup. A Meta provider's phone-number pool API is not a way to purchase a number through th...

Prepare a WhatsApp measurement brief for an external analyst Start with the question you want the analyst to answer and the evidence available in your connected tools. Meta's Measurement Partner registration is a separate developer arrangement; it is not a pre...

Evaluate a ChatArchitect plan change for your WhatsApp workload A change to your ChatArchitect service plan is a commercial decision about the connection and its expected use. The Meta Tech Partner programme concerns an independent provider arrangement; its up...

Check what your website tracking measures around WhatsApp Your website's tracking and your ChatArchitect message connection are separate parts of the customer journey. Connecting a WhatsApp number does not automatically install a Meta Pixel on your website or ...

A verified WhatsApp number that cannot yet send or receive Accepting the phone verification code is one part of number setup. It does not by itself show that the intended CRM or application can send, receive and display message results through ChatArchitect. I...

Check the message receiver after changing a connected tool Use this checklist when a CRM, application or receiving endpoint has changed and messages or results appear in the wrong place. Identify the actual ChatArchitect receiver arrangement for that connectio...