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Prepare and check a WhatsApp document attachment Use this checklist when sending an invoice, delivery instructions or another document through a CRM or help desk connected to ChatArchitect. Attachment support depends on the integration. For Bitrix24, Kommo/amo...

Prepare and check a WhatsApp image attachment Use this checklist for a product photo, delivery image or other picture sent from a CRM or help desk connected to ChatArchitect. Image attachment support depends on the integration. In Bitrix24, Kommo/amoCRM, Retai...

Check what a WhatsApp read indicator means Before relying on a read indicator in a conversation handled through ChatArchitect, identify the message direction and where you saw the status. A CRM's unread badge, a receipt for a customer's incoming message and a ...

Check a reply that quotes a customer's message When a customer sends several questions, a quoted reply can identify the message your answer refers to. In a conversation connected to ChatArchitect, first check whether your sending tool supports that reply mode ...

Track a WhatsApp message's delivery through ChatArchitect Use the sending tool's message history, or the webhook results of your own ChatArchitect integration, to follow a specific outgoing attempt. Keep the recipient, connected business number, attempt time a...

Handle an incoming WhatsApp message you cannot view If a conversation connected to ChatArchitect shows an unsupported-message notice, a placeholder or unavailable content, check the specific incoming event. A missing item in the CRM can involve message format,...

Check WhatsApp audio and voice messages in ChatArchitect Use this checklist when your connected CRM, help desk or other sending tool offers audio attachments. Check the audio formats and voice-message options available in your particular ChatArchitect integrat...

Prepare and check WhatsApp video attachments with ChatArchitect Use this checklist if your connected CRM, help desk or other sending tool supports video attachments through ChatArchitect. Check the available file types, size limit and caption controls in your ...

Send and verify a WhatsApp contact card with ChatArchitect ChatArchitect supports contact-card messages through its API. Few ready-made CRM and help desk integrations expose this message type. Check your particular connector for a contact-card action before pl...

Send and verify a WhatsApp map location with ChatArchitect ChatArchitect supports location messages through its API. Few ready-made CRM and help desk integrations expose this message type. Check your connector's actual location-message controls, or use a custo...

Receive and understand WhatsApp webhooks from ChatArchitect Use this guide for a custom service connected to the ChatArchitect API. Webhooks deliver incoming customer messages and later results of outgoing attempts to your application's callback receiver. The ...

Prepare a webhook endpoint for the ChatArchitect API Use this checklist when building your own ChatArchitect API application. Prepare a public HTTPS callback receiver, confirm its request-handling contract, register it using the API quick start and test incomi...

Test a ChatArchitect webhook receiver before using it with customers Use this guide to check a receiver for your own ChatArchitect API application. Work through local event handling, public routing and a small connection test, recording what each stage proves....

Route incoming WhatsApp texts from ChatArchitect to your application Use this guide for the incoming text event documented in the ChatArchitect API quick start. It helps you identify the message, validate the fields, route it to the right conversation and inve...

Choose a WhatsApp integration with ChatArchitect Start by deciding where your team will read customer messages and send replies. ChatArchitect can connect WhatsApp to supported CRM/help desk tools, while the ChatArchitect API lets a developer add messaging to ...

Prepare your first ChatArchitect WhatsApp API integration Use this guide when a developer will add WhatsApp messaging to your own application through ChatArchitect. It covers the connection decisions, receiver preparation and first controlled checks. Use the C...

Investigate a WhatsApp sending error with ChatArchitect Start with the operation and the specific outgoing attempt. An API request error, a later delivery failure and an error inside your receiver occur at different stages. Use this guide to collect the availa...

Prepare a webhook receiver URL change for ChatArchitect Use this guide to plan a callback change for a custom application connected through ChatArchitect. The important decisions are the affected connection, the receiver that will handle events and the support...