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Respond to a WhatsApp account restriction with ChatArchitect If sending stops or Meta displays a policy notice for the WhatsApp account connected to ChatArchitect, first identify the affected account and the stated restriction. Stop the affected campaign launc...

Review a WhatsApp policy violation notice before requesting review Use this checklist when Meta identifies a policy violation for the WhatsApp account connected to ChatArchitect. It helps you prepare a factual case for the account owner, support and an availab...

Update an old WhatsApp campaign plan for a shared portfolio limit If your campaign spreadsheet still assigns a separate messaging allowance to each WhatsApp number, review it before the next send through ChatArchitect. Meta now sets the messaging limit for a b...

Understand where WhatsApp message content is handled and stored ChatArchitect does not store customer message texts or attachments. When you connect WhatsApp to a CRM, help desk or another supported tool, review that tool's message history and storage settings...

Check a country-of-storage requirement for your WhatsApp connection You cannot choose Meta's country of storage through ChatArchitect. Meta's Local Storage feature is a separate setting in its messaging infrastructure; the developer instructions for that setti...

Does Meta No Storage apply to a ChatArchitect connection? Meta No Storage is not used for ChatArchitect customer connections. ChatArchitect itself does not store customer message texts or attachments. These statements concern different services: ChatArchitect'...

Write and send a text reply through ChatArchitect Use the conversation in your connected CRM or help desk to reply to a customer who has written to your ChatArchitect WhatsApp number. This guide covers choosing the message type and checking the actual reply. U...

Check a missing or incorrect WhatsApp link preview A WhatsApp message can contain a working URL without a card showing its title, description and image. When you send through ChatArchitect, check the destination, the website's preview data and the behavior of ...

Prepare and check a WhatsApp document attachment Use this checklist when sending an invoice, delivery instructions or another document through a CRM or help desk connected to ChatArchitect. Attachment support depends on the integration. For Bitrix24, Kommo/amo...

Prepare and check a WhatsApp image attachment Use this checklist for a product photo, delivery image or other picture sent from a CRM or help desk connected to ChatArchitect. Image attachment support depends on the integration. In Bitrix24, Kommo/amoCRM, Retai...

Check what a WhatsApp read indicator means Before relying on a read indicator in a conversation handled through ChatArchitect, identify the message direction and where you saw the status. A CRM's unread badge, a receipt for a customer's incoming message and a ...

Check a reply that quotes a customer's message When a customer sends several questions, a quoted reply can identify the message your answer refers to. In a conversation connected to ChatArchitect, first check whether your sending tool supports that reply mode ...

Track a WhatsApp message's delivery through ChatArchitect Use the sending tool's message history, or the webhook results of your own ChatArchitect integration, to follow a specific outgoing attempt. Keep the recipient, connected business number, attempt time a...

Handle an incoming WhatsApp message you cannot view If a conversation connected to ChatArchitect shows an unsupported-message notice, a placeholder or unavailable content, check the specific incoming event. A missing item in the CRM can involve message format,...

Check WhatsApp audio and voice messages in ChatArchitect Use this checklist when your connected CRM, help desk or other sending tool offers audio attachments. Check the audio formats and voice-message options available in your particular ChatArchitect integrat...

Prepare and check WhatsApp video attachments with ChatArchitect Use this checklist if your connected CRM, help desk or other sending tool supports video attachments through ChatArchitect. Check the available file types, size limit and caption controls in your ...

Send and verify a WhatsApp contact card with ChatArchitect ChatArchitect supports contact-card messages through its API. Few ready-made CRM and help desk integrations expose this message type. Check your particular connector for a contact-card action before pl...

Send and verify a WhatsApp map location with ChatArchitect ChatArchitect supports location messages through its API. Few ready-made CRM and help desk integrations expose this message type. Check your connector's actual location-message controls, or use a custo...