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Handle an incoming WhatsApp message you cannot view If a conversation connected to ChatArchitect shows an unsupported-message notice, a placeholder or unavailable content, check the specific incoming event. A missing item in the CRM can involve message format,...

partner_solutions webhook reference Updated: Oct 22, 2025 This reference describes trigger events and payload contents for the WhatsApp Business Account partner_solutions webhook. The partner_solutions webhook describes changes to the status of a Multi-Partne...

payment_configuration_update webhook reference Updated: Oct 22, 2025 This reference describes trigger events and payload contents for the WhatsApp Business Account payment_configuration_update webhook. The payment_configuration_update webhook notifies you of ...

Check the result of a WhatsApp display name review After adding a business number or submitting a different display name, check the review result for that exact number. Use this guide when a name decision arrives, a review remains pending or the customer still...

Review a throughput change for your connected WhatsApp number A notice about increased platform throughput is a reason to review the sending plan for the affected business number. Confirm what changed and how your connected tool sends messages before increasin...

Review WhatsApp PIN change notices with ChatArchitect A security notice about a business number can concern enabling or changing its two-step verification PIN, requesting that verification be turned off, or completing that process. Check the intended number an...

Check Business app contact sync with ChatArchitect If your team keeps the WhatsApp Business app alongside ChatArchitect, check whether address-book contacts are available in the connected CRM and how changes affect existing records. The app remaining active do...

Check WhatsApp Business app sends in ChatArchitect When agents use the WhatsApp Business app and a connected ChatArchitect tool on the same number, agree how a message sent from the app should appear in the shared workflow. An agent who cannot see that reply i...

Check a change to a WhatsApp template category The category shown when you submitted a template can differ from its later classification. If you receive a category-change notice or find an unexpected category in your account, confirm the current result before ...

Handle WhatsApp marketing preference changes in ChatArchitect When a customer asks to stop marketing messages, make the request usable by every team or tool selecting that audience. Review requests received in WhatsApp or another contact channel; an absent pre...

Does ChatArchitect support WhatsApp Business Calling? ChatArchitect does not currently support WhatsApp Business Calling through its API or ready-made integrations. You cannot use the ChatArchitect connection to place or receive live WhatsApp Business calls in...

Welcome Message Sequences - API Guide Updated: Nov 17, 2025 When creating Click-to-WhatsApp ads, you can connect a Welcome Message Sequence from your messaging app. A sequence can include text, prefilled message, and FAQs. This guide explains how to manage Wel...

WhatsApp catalogs and orders: availability in ChatArchitect ChatArchitect does not support native Meta product catalogs, product-card messages, shopping carts or receipt of catalog orders through its API or ready-made integrations. Use this page to check the s...

Payments API — IndiaUpdated: Nov 26, 2025The Payments API enables you to accept payments from your customers through all UPI apps installed on their devices and other payment methods like cards, NetBanking, and wallets via WhatsApp.You can send invoice ( order...

Onboarding APIs Updated: Nov 14, 2025 To receive payments on WhatsApp, you must have a payment configuration linked to the corresponding WhatsApp Business Account. Each payment configuration is associated with a unique name. As part of the order_details messag...

ChatArchitect scope: Native Meta product catalogs, product cards, shopping carts and catalog order events are not supported by ChatArchitect. Review catalog availability in ChatArchitect when this imported payment reference mentions product messages. Confirm s...

Cashfree Payment Gateway Integration Guide Updated: Oct 31, 2025 Purpose The purpose of this document is to lay down the payment integration with Cashfree that is required for a merchant or Solution Partner that has setup a chatbot using WhatsApp Business APIs...

Billdesk Payment Gateway Integration Guide Updated: Nov 14, 2025 The purpose of this document is to lay down the payment integration with Billdesk that is required for a merchant, or a Solution Partner, that has implemented a chatbot using WhatsApp Business AP...