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Check the destination of a send request The ChatArchitect API Quick Start specifies international recipient telephone numbers without a plus sign, spaces or brackets for its send examples. It uses destination in a /whatsappmessage request for the recipient. ...

Transfer responsibility without losing the working route Use this checklist when the person who manages a ChatArchitect WhatsApp connection changes. Giving the successor access to one system does not establish access to every other part of the setup. A Meta as...

Keep a routing record for each business number Use this audit when your business or application works with several WhatsApp numbers. The objective is to find a missing, duplicated or incorrect route. It does not introduce a ChatArchitect phone-number listing A...

Separate a scheduled job from a WhatsApp sending attempt A reminder or campaign planned for later needs a tool or application that controls when to submit the message. Confirm whether your connected CRM/help desk supports the scheduling you need. For your own ...

A worksheet for one WhatsApp sending attempt Copy the table into your own incident record when a sending tool and your application show different progress. Fill it from available evidence, then hand the unresolved stage to its owner. This is a support workshee...

Check the outcome of an agreed number change Use this acceptance checklist after support and the responsible teams have carried out an agreed number or provider change. Start with the change plan for the approved scope and recovery arrangements. A Meta migrati...

Start with the reply that was actually sent Use this diagnostic when a customer receives an unexpected or repeated reply through a connected tool or your application. A Meta command or ice breaker is an input component; the CRM/help desk or custom service may ...

WhatsApp contact blocking: ChatArchitect availability ChatArchitect does not support blocking or unblocking a contact in WhatsApp through its API or ready-made integrations. This availability was confirmed on 8 October 2026. The imported Meta Block Users API d...

Welcome Message Sequences and ChatArchitect ChatArchitect does not support the Meta Welcome Message Sequence setting for greetings and FAQs in Click-to-WhatsApp ads. There is no ChatArchitect sequence editor or supported sequence API workflow described by this...

Send a reaction to a customer's WhatsApp message ChatArchitect supports sending an emoji reaction through its API and some ready integrations, including Kommo/amoCRM. A reaction is attached to an existing message from the customer. Sending an emoji as a new te...

Investigate a ChatArchitect WhatsApp billing discrepancy Use this checklist when an invoice, charge or quoted amount differs from what you expected. ChatArchitect customers pay ChatArchitect under their plan and commercial terms. The former Meta Extended Credi...

Interactive media carousels and ChatArchitect ChatArchitect does not support standalone interactive media carousel messages: a row of image or video cards with buttons inside a WhatsApp conversation. An ordinary image attachment is a different message type. Th...

Location-request buttons and ChatArchitect ChatArchitect does not support the special WhatsApp message with a button that asks the customer to share a location. This request format is separate from sending a map point: outgoing location messages are supported ...

Do you need to become a Meta Tech Provider to use ChatArchitect? For an application that uses the ChatArchitect API, start with your ChatArchitect connection and its issued App key/App ID and Secret. Registering as a Meta Tech Provider is a separate route for ...

Agree on responsibilities when another company helps connect WhatsApp A consultant or integration company may help configure your CRM or application for ChatArchitect. Agree on its work before starting: connecting a customer's tool is different from building a...

A Meta App Review request during ChatArchitect setup An application using the ChatArchitect service API authenticates with its issued App key/App ID and Secret. Meta App Review concerns a Meta developer application; it is not the step that issues your ChatArch...

Submit your company's business verification to Meta A ChatArchitect client submits the company's Business Verification documents themselves in Meta. Work with the person responsible for the intended business portfolio and the verification request shown for tha...

Prepare an existing WhatsApp number for ChatArchitect Before changing a working number, identify how it is used today and what should continue after connecting ChatArchitect. The route for the WhatsApp Business app is different from a move from another provide...