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Communicate a time-limited offer with ChatArchitect Use an approved Marketing text template to state when an offer ends and what the customer must do before then. ChatArchitect's Submit template form at wtargeted.com does not provide an offer countdown or the ...

Check Meta business access for your ChatArchitect connection Use this guide when you cannot select the intended business portfolio or WhatsApp account during Continue with Facebook, or cannot find the connected number in WhatsApp Manager afterwards. Your acces...

Check an old WhatsApp conversation-based cost estimate Meta replaced conversation-based pricing on 1 July 2025. An old quote, spreadsheet or exported report may still count 24-hour conversations. Use this guide to identify its counting unit and prepare a curre...

Prepare a permitted WhatsApp audience for ChatArchitect Before a campaign, check why each person expects messages from your business and how they can ask you to stop. A phone number in a CRM, an approved template or an open customer service window does not by ...

Respond to a WhatsApp account restriction with ChatArchitect If sending stops or Meta displays a policy notice for the WhatsApp account connected to ChatArchitect, first identify the affected account and the stated restriction. Stop the affected campaign launc...

Review a WhatsApp policy violation notice before requesting review Use this checklist when Meta identifies a policy violation for the WhatsApp account connected to ChatArchitect. It helps you prepare a factual case for the account owner, support and an availab...

Update an old WhatsApp campaign plan for a shared portfolio limit If your campaign spreadsheet still assigns a separate messaging allowance to each WhatsApp number, review it before the next send through ChatArchitect. Meta now sets the messaging limit for a b...

Understand where WhatsApp message content is handled and stored ChatArchitect does not store customer message texts or attachments. When you connect WhatsApp to a CRM, help desk or another supported tool, review that tool's message history and storage settings...

Check a country-of-storage requirement for your WhatsApp connection You cannot choose Meta's country of storage through ChatArchitect. Meta's Local Storage feature is a separate setting in its messaging infrastructure; the developer instructions for that setti...

Does Meta No Storage apply to a ChatArchitect connection? Meta No Storage is not used for ChatArchitect customer connections. ChatArchitect itself does not store customer message texts or attachments. These statements concern different services: ChatArchitect'...

Write and send a text reply through ChatArchitect Use the conversation in your connected CRM or help desk to reply to a customer who has written to your ChatArchitect WhatsApp number. This guide covers choosing the message type and checking the actual reply. U...

Check a missing or incorrect WhatsApp link preview A WhatsApp message can contain a working URL without a card showing its title, description and image. When you send through ChatArchitect, check the destination, the website's preview data and the behavior of ...

Prepare and check a WhatsApp document attachment Use this checklist when sending an invoice, delivery instructions or another document through a CRM or help desk connected to ChatArchitect. Attachment support depends on the integration. For Bitrix24, Kommo/amo...

Prepare and check a WhatsApp image attachment Use this checklist for a product photo, delivery image or other picture sent from a CRM or help desk connected to ChatArchitect. Image attachment support depends on the integration. In Bitrix24, Kommo/amoCRM, Retai...

Check what a WhatsApp read indicator means Before relying on a read indicator in a conversation handled through ChatArchitect, identify the message direction and where you saw the status. A CRM's unread badge, a receipt for a customer's incoming message and a ...

Check a reply that quotes a customer's message When a customer sends several questions, a quoted reply can identify the message your answer refers to. In a conversation connected to ChatArchitect, first check whether your sending tool supports that reply mode ...

Track a WhatsApp message's delivery through ChatArchitect Use the sending tool's message history, or the webhook results of your own ChatArchitect integration, to follow a specific outgoing attempt. Keep the recipient, connected business number, attempt time a...

Handle an incoming WhatsApp message you cannot view If a conversation connected to ChatArchitect shows an unsupported-message notice, a placeholder or unavailable content, check the specific incoming event. A missing item in the CRM can involve message format,...