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Unsupported messages webhook referenceUpdated: Mar 20, 2026This reference describes trigger events and payload contents for the WhatsApp Business Account messages webhook for unsupported messages.TriggersA WhatsApp user sends a message type not supported by Cl...

Video messages webhook referenceUpdated: Dec 11, 2025This reference describes trigger events and payload contents for the WhatsApp Business Account messages webhook for messages containing a video.TriggersA WhatsApp user sends a video to a business.A WhatsApp ...

partner_solutions webhook referenceUpdated: Oct 22, 2025This reference describes trigger events and payload contents for the WhatsApp Business Account partner_solutions webhook.The partner_solutions webhook describes changes to the status of a Multi-Partner So...

payment_configuration_update webhook referenceUpdated: Oct 22, 2025This reference describes trigger events and payload contents for the WhatsApp Business Account payment_configuration_update webhook.The payment_configuration_update webhook notifies you of chan...

phone_number_name_update webhook referenceUpdated: Oct 22, 2025This reference describes trigger events and payload contents for the WhatsApp Business Account phone_number_name_update webhook.The phone_number_name_update webhook notifies you of business phone n...

phone_number_quality_update webhook referenceUpdated: Nov 14, 2025This reference describes trigger events and payload contents for the WhatsApp Business Account phone_number_quality_update webhook.The phone_number_quality_update webhook notifies you of changes...

security webhook referenceUpdated: Oct 22, 2025This reference describes trigger events and payload contents for the WhatsApp Business Account security webhook.The security webhook notifies you of changes to a business phone number’s security settings.TriggersA...

smb_app_state_sync webhook referenceUpdated: Oct 22, 2025This reference describes trigger events and payload contents for the WhatsApp Business Account smb_app_state_sync webhook.The smb_app_state_sync webhook is used for synchronizing contacts of WhatsApp Bus...

smb_message_echoes webhook referenceUpdated: Oct 22, 2025This reference describes trigger events and payload contents for the WhatsApp Business Account smb_message_echoes webhook.The smb_message_echoes webhook notifies you of messages sent via the WhatsApp Bus...

template_category_update webhook referenceUpdated: Nov 11, 2025This reference describes trigger events and payload contents for the WhatsApp Business Account template_category_update webhook.The template_category_update webhook notifies you of changes to templ...

user_preferences webhook referenceUpdated: Nov 5, 2025This reference describes trigger events and payload contents for the WhatsApp Business Account user_preferences webhook.The user_preferences webhook notifies you of changes to a WhatsApp user’s marketing me...

Cloud API CallingUpdated: Mar 10, 2026OverviewThe WhatsApp Business Calling API enables you to initiate and receive calls with users on WhatsApp using Voice over Internet Protocol (VoIP).Value proposition (concise)WhatsApp Business Calling: Trusted, Multi-Moda...

Configure Call SettingsUpdated: Mar 23, 2026Calling is not enabled by default on a business phone numberUse the POST /<PHONE_NUMBER_ID>/settings endpoint to enable Calling API features on a business phone number.Calling EligibilityTo qualify for Calling API fe...

Business-Initiated CallsUpdated: Nov 13, 2025OverviewThe Calling API supports making calls to WhatsApp users from your business.The user dictates when calls can be received by granting call permissions to the business phone number.Call sequence diagramNote: Th...

Obtain User Call PermissionsUpdated: Nov 13, 2025As of November 3, 2025, permanent permissions is now available. Users can now grant a business ongoing permission to call. Users can review and change calling permission for a business at any time in the busines...

User-initiated callsUpdated: Nov 13, 2025OverviewThe Calling API supports receiving calls made by WhatsApp users to your business.Your business dictates when calls can be received by configuring business calling hours and holiday unavailability.Consumer device...

SIP Configuration Guide - WhatsApp Business CallingUpdated: Dec 15, 2025When SIP is enabled, you cannot use calling related Graph API endpoints and calling related webhooks are not sent.OverviewSession Initiation Protocol (SIP⁠) is a signaling protocol used fo...

Send WhatsApp Call Button Messages and Deep LinksUpdated: Feb 25, 2026OverviewAfter you adopt Cloud API Calling features, you can raise awareness with your customers in two core ways:Send them a message with a WhatsApp call buttonEmbed a calling deep link into...