How to connect your phone number to your WhatsApp Business account

To send and respond to messages, you need to connect a phone number to your WhatsApp Business account. Remember that you'll need a developer to connect your phone number after completing the steps in this article. Once your phone number is connected, it can't be deleted.

Note:

• If you sign up through a Solution Partner using the embedded signup, you'll be asked to set up and verify your phone number as part of the signup flow. In that case, don’t follow the steps in this article.
• If your business uses the WhatsApp Business app, go to this article instead.

1. Create a business portfolio.
2. Depending on how you’ll get started with the WhatsApp Business Platform:
   1. Create your WhatsApp Business account with your Solution Partner
   2. Create a WhatsApp Business account as a Solution Partner
3. Your business must have a valid phone number to connect with your WhatsApp Business account.

To connect a phone number to your WhatsApp Business account:

1. Go to Meta Business Suite and select your business portfolio.
2. Click All tools.
3. Go to the Engage customers section.
4. Click WhatsApp Manager.
5. Select the WhatsApp Business account that you want to set up a phone number for.
6. Navigate to the left menu and click Phone numbers.
7. Click Add phone number.
8. In the Business profile section, enter your WhatsApp Business display name and the category of your business. Your customers will see the display name when they receive messages from you. Then, click Next.
9. Enter the phone number for your business and choose how you'd like to verify your number. Then, click Next.
10. Enter the verification code.
11. Add the new phone number to your phone number list. The certificate for this phone number will be provided based on your current account status:
    1. If your business is verified, your display name is ready and the certificate is available for download immediately.
    2. If your business isn't verified, your phone number will be pending in review. Once it’s approved, you’ll see a View button. You can click it to see the available certificate for the phone number.

Different kinds of phone numbers can affect how feasible it is to receive one-time passwords via text message, international phone calls, and flash calls. Refer to our business phone number types table to see assessments for successful delivery based on number type and carrier characteristics.

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