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Does ChatArchitect support WhatsApp Business Calling? ChatArchitect does not currently support WhatsApp Business Calling through its API or ready-made integrations. You cannot use the ChatArchitect connection to place or receive live WhatsApp Business calls in...

Respond to a change in WhatsApp template quality A template's quality can change after it has been approved. When you notice a lower rating or receive a quality notice, identify the affected template and review the campaigns that use it before increasing their...

Handle a WhatsApp template status change in ChatArchitect Use this checklist when a template is approved, rejected or becomes unavailable after a campaign has been prepared. Identify the current template and the sends that depend on it before starting or resum...

Check a change to a WhatsApp template category The category shown when you submitted a template can differ from its later classification. If you receive a category-change notice or find an unexpected category in your account, confirm the current result before ...

Review a changed WhatsApp account limit before your next campaign If Meta or support reports a change to your account's messaging allowance or phone-number capacity, check the affected account and your current campaign plan before increasing sends or adding a ...

Check the result of a WhatsApp display name review After adding a business number or submitting a different display name, check the review result for that exact number. Use this guide when a name decision arrives, a review remains pending or the customer still...

Review a throughput change for your connected WhatsApp number A notice about increased platform throughput is a reason to review the sending plan for the affected business number. Confirm what changed and how your connected tool sends messages before increasin...

Handle incoming WhatsApp contact cards with ChatArchitect A customer may share a contact card while arranging a referral, delivery or handover. Check how the specific ChatArchitect connection receives that card before using its details to create or update a CR...

Check incoming WhatsApp locations with ChatArchitect Use this checklist when a customer shares a map point for a visit, collection or delivery. Confirm that the receiving system shows the intended point before turning it into an address or a business task. The...

Handle incoming WhatsApp reactions with ChatArchitect A customer may add or remove an emoji reaction to a message sent by your business. Before using it in a CRM workflow, verify whether the specific ChatArchitect connection forwards and displays reactions and...

Check edited WhatsApp messages in ChatArchitect A customer can correct a message after your team has already read it or created a task from it. If you use a WhatsApp Business app number together with ChatArchitect, check whether the correction reaches the conn...

Check WhatsApp customer identifier changes in ChatArchitect If a conversation appears under a changed customer number or you receive an identifier-change notice, review the connection and available identifiers before linking CRM records. An automatic merge can...

Review WhatsApp PIN change notices with ChatArchitect A security notice about a business number can concern enabling or changing its two-step verification PIN, requesting that verification be turned off, or completing that process. Check the intended number an...

Check WhatsApp Business app chat history in ChatArchitect When connecting an existing WhatsApp Business app number to ChatArchitect, decide which earlier conversations your team needs in the receiving CRM or help desk. Keeping the app active on the number does...

Check Business app contact sync with ChatArchitect If your team keeps the WhatsApp Business app alongside ChatArchitect, check whether address-book contacts are available in the connected CRM and how changes affect existing records. The app remaining active do...

Check WhatsApp Business app sends in ChatArchitect When agents use the WhatsApp Business app and a connected ChatArchitect tool on the same number, agree how a message sent from the app should appear in the shared workflow. An agent who cannot see that reply i...

Check changed WhatsApp template content in ChatArchitect After editing a WhatsApp template, check which version your connected tool will send and which customer response it expects. A changed account preview does not establish that a CRM selection, variable ma...

Check replies to WhatsApp template buttons in ChatArchitect If an approved WhatsApp template offers a reply button, decide how the customer's selection should appear in your CRM or application. Check the exact template, receiving route and supported response m...