Search Results

Prepare a webhook endpoint for the ChatArchitect API Use this checklist when building your own ChatArchitect API application. Prepare a public HTTPS callback receiver, confirm its request-handling contract, register it using the API quick start and test incomi...

Test a ChatArchitect webhook receiver before using it with customers Use this guide to check a receiver for your own ChatArchitect API application. Work through local event handling, public routing and a small connection test, recording what each stage proves....

Review a changed WhatsApp account limit before your next campaign If Meta or support reports a change to your account's messaging allowance or phone-number capacity, check the affected account and your current campaign plan before increasing sends or adding a ...

Check WhatsApp Business app chat history in ChatArchitect When connecting an existing WhatsApp Business app number to ChatArchitect, decide which earlier conversations your team needs in the receiving CRM or help desk. Keeping the app active on the number does...

Check changed WhatsApp template content in ChatArchitect After editing a WhatsApp template, check which version your connected tool will send and which customer response it expects. A changed account preview does not establish that a CRM selection, variable ma...

Respond to a change in WhatsApp template quality A template's quality can change after it has been approved. When you notice a lower rating or receive a quality notice, identify the affected template and review the campaigns that use it before increasing their...

Handle a WhatsApp template status change in ChatArchitect Use this checklist when a template is approved, rejected or becomes unavailable after a campaign has been prepared. Identify the current template and the sends that depend on it before starting or resum...

Route WhatsApp message events correctly in ChatArchitect An incoming customer text and a delivery result require different actions in the receiving application. Select the event family before reading its nested fields; otherwise a status update can create an e...

Check replies to WhatsApp template buttons in ChatArchitect If an approved WhatsApp template offers a reply button, decide how the customer's selection should appear in your CRM or application. Check the exact template, receiving route and supported response m...

Handle incoming WhatsApp contact cards with ChatArchitect A customer may share a contact card while arranging a referral, delivery or handover. Check how the specific ChatArchitect connection receives that card before using its details to create or update a CR...

Check edited WhatsApp messages in ChatArchitect A customer can correct a message after your team has already read it or created a task from it. If you use a WhatsApp Business app number together with ChatArchitect, check whether the correction reaches the conn...

Investigate a WhatsApp sending error with ChatArchitect Start with the operation and the specific outgoing attempt. An API request error, a later delivery failure and an error inside your receiver occur at different stages. Use this guide to collect the availa...

Interactive messages webhook reference Updated: Oct 22, 2025 This reference describes trigger events and payload contents for the WhatsApp Business Account messages webhook for replies to interactive messages. TriggersA WhatsApp user taps a row in an interacti...

Check incoming WhatsApp locations with ChatArchitect Use this checklist when a customer shares a map point for a visit, collection or delivery. Confirm that the receiving system shows the intended point before turning it into an address or a business task. The...

Handle incoming WhatsApp reactions with ChatArchitect A customer may add or remove an emoji reaction to a message sent by your business. Before using it in a CRM workflow, verify whether the specific ChatArchitect connection forwards and displays reactions and...

Track a WhatsApp message's delivery through ChatArchitect Use the sending tool's message history, or the webhook results of your own ChatArchitect integration, to follow a specific outgoing attempt. Keep the recipient, connected business number, attempt time a...

Check WhatsApp customer identifier changes in ChatArchitect If a conversation appears under a changed customer number or you receive an identifier-change notice, review the connection and available identifiers before linking CRM records. An automatic merge can...

Route incoming WhatsApp texts from ChatArchitect to your application Use this guide for the incoming text event documented in the ChatArchitect API quick start. It helps you identify the message, validate the fields, route it to the right conversation and inve...