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Handle WhatsApp marketing preference changes in ChatArchitect When a customer asks to stop marketing messages, make the request usable by every team or tool selecting that audience. Review requests received in WhatsApp or another contact channel; an absent pre...

Check WhatsApp usernames and user IDs in ChatArchitect If a WhatsApp conversation reaches your connected tool with a user identifier instead of a phone number, review the supported identity mapping before creating or merging a customer record. A visible userna...

Route WhatsApp message events correctly in ChatArchitect An incoming customer text and a delivery result require different actions in the receiving application. Select the event family before reading its nested fields; otherwise a status update can create an e...

Review a WhatsApp identity-change signal in ChatArchitect If the connected tool or support reports a possible change to the person controlling a customer's WhatsApp account, review the customer association before sending personal account information. A familia...

Send a WhatsApp message with the ChatArchitect API Use this reference to prepare an ordinary text reply or an approved template through your connected ChatArchitect account. The ChatArchitect API quick start supplies the documented interface. Use the first-int...

Fetch approved WhatsApp templates with the ChatArchitect API Use this reference when your application needs a selectable list of approved templates for a connected ChatArchitect account. The ChatArchitect API quick start documents /getHSM and the returned sen...

Read a ChatArchitect WhatsApp callback payload Use this reference to identify incoming text and outgoing delivery results at your receiver. The ChatArchitect API quick start documents two event envelopes. The examples below are reduced, synthetic illustrations...

WhatsApp catalogs and orders: availability in ChatArchitect ChatArchitect does not support native Meta product catalogs, product-card messages, shopping carts or receipt of catalog orders through its API or ready-made integrations. Use this page to check the s...

Connect WhatsApp through ChatArchitect Embedded Signup Use the prepared WhatsApp connection in ChatArchitect to authorize the intended business account and connect a phone number. ChatArchitect supplies this setup flow. Customers and partner developers do not ...

Complete or troubleshoot WhatsApp signup in ChatArchitect Use this checklist when the prepared Continue with Facebook connection has been interrupted, returned an error or finished without a usable connection in your sending tool. It covers the customer setup ...

Automatic lead and purchase events: ChatArchitect availability ChatArchitect does not support Automatic Events API: automatic identification of leads or purchases in conversations started from Click-to-WhatsApp ads, followed by reporting those events to Meta C...

Why automatic_events is not a ChatArchitect callback workflow ChatArchitect does not support automatic detection of leads or purchases from Click-to-WhatsApp conversations and reporting those events to Meta Conversions API. Do not expect the Meta automatic_ev...

Who sets up a WhatsApp connection with ChatArchitect? Use this guide when your business wants to connect WhatsApp to a CRM, help desk or custom application through ChatArchitect. ChatArchitect supplies the ready-made connection. Customers and partner developer...

Check the WhatsApp business account used by your connection Before configuring the sending tool, confirm which business portfolio, WhatsApp business account and phone number you intend to connect. This customer checklist helps you identify the assets selected ...

Use the credentials for your ChatArchitect connection A custom service connected through ChatArchitect uses the App key/App ID and Secret supplied by ChatArchitect. The API quick start calls these credentials APP_ID and APP_SECRET and uses them as the Basic ...

Match the business number to the intended integration Keep a clear record of the business phone number your team will use with ChatArchitect. The business number, its display name, the selected WhatsApp account and the recipient's number describe different par...

Check billing for your ChatArchitect WhatsApp connection For WhatsApp messaging through ChatArchitect, the customer pays ChatArchitect under the applicable plan and separate commercial terms. Meta's provider credit-line documentation describes an internal plat...

Manage the receiver for your ChatArchitect connection A custom application uses a receiver to get incoming customer messages and later results of outgoing attempts from ChatArchitect. Start with the webhook overview and the API quick start for the documented r...