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WhatsApp Business API for Bitrix24: Installation and sending the first message.
Step by step instruction 1. Go to Bitrix24 Market (1) 2. Click on the “Search” field and type “whatsapp” (1). Find our app “WhatsApp Business API” (2) and click on it. 3. In the appeared window check the correct developer - ChatArchitect.com (1) and click th...
Simple Bitrix24 automation based on client message
In this guide, we will implement the next scenario: On incoming client message, the trigger moves the lead to the "Ask client" stage -> CRM automatically sends a message template to the client (lead) with text and two buttons (Invoice and Support) -> If a clie...
Creating robots and sending template messages through them to Bitrix24
Video manual: https://www.youtube.com/watch?v=fY_vqW-Ijb81. Go to the "Deals", then "Automation rules" 2. Press "Create" 3. Choose stage, then Customer communication => Send SMS to customer 4. Find our bot, click "Change". In the list of providers, select ...
How to Hide agent information on Bitrix24
Bitrix24 automatically adds agent's name to your message when answering via "Open Channel", disrupting the correct functioning of templates. To disable this feature, you have to:1. Open the "contact center" section. Go to the "CRM" -> "Customers" -> "Contact C...