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Check edited WhatsApp messages in ChatArchitect A customer can correct a message after your team has already read it or created a task from it. If you use a WhatsApp Business app number together with ChatArchitect, check whether the correction reaches the conn...

Check WhatsApp customer identifier changes in ChatArchitect If a conversation appears under a changed customer number or you receive an identifier-change notice, review the connection and available identifiers before linking CRM records. An automatic merge can...

Review WhatsApp PIN change notices with ChatArchitect A security notice about a business number can concern enabling or changing its two-step verification PIN, requesting that verification be turned off, or completing that process. Check the intended number an...

Check WhatsApp Business app chat history in ChatArchitect When connecting an existing WhatsApp Business app number to ChatArchitect, decide which earlier conversations your team needs in the receiving CRM or help desk. Keeping the app active on the number does...

Check Business app contact sync with ChatArchitect If your team keeps the WhatsApp Business app alongside ChatArchitect, check whether address-book contacts are available in the connected CRM and how changes affect existing records. The app remaining active do...

Check WhatsApp Business app sends in ChatArchitect When agents use the WhatsApp Business app and a connected ChatArchitect tool on the same number, agree how a message sent from the app should appear in the shared workflow. An agent who cannot see that reply i...

Check changed WhatsApp template content in ChatArchitect After editing a WhatsApp template, check which version your connected tool will send and which customer response it expects. A changed account preview does not establish that a CRM selection, variable ma...

Check replies to WhatsApp template buttons in ChatArchitect If an approved WhatsApp template offers a reply button, decide how the customer's selection should appear in your CRM or application. Check the exact template, receiving route and supported response m...

Handle WhatsApp marketing preference changes in ChatArchitect When a customer asks to stop marketing messages, make the request usable by every team or tool selecting that audience. Review requests received in WhatsApp or another contact channel; an absent pre...

Route WhatsApp message events correctly in ChatArchitect An incoming customer text and a delivery result require different actions in the receiving application. Select the event family before reading its nested fields; otherwise a status update can create an e...

Why automatic_events is not a ChatArchitect callback workflow ChatArchitect does not support automatic detection of leads or purchases from Click-to-WhatsApp conversations and reporting those events to Meta Conversions API. Do not expect the Meta automatic_ev...

Check payment confirmation after sending a WhatsApp link When you send an external checkout link through ChatArchitect, the payment happens on the payment service's website. ChatArchitect does not provide native WhatsApp payments. Use the external service's tr...

Start with the notice and the customer outcome A notification about a provider relationship is different from an incoming WhatsApp message or an outgoing message result. The imported Meta partner_solutions event reference did not establish that ChatArchitect f...