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Upload inventory to MetaUpdated: Mar 3, 2026A business’s inventory needs to be uploaded to Meta in a catalog format — see About Catalogs⁠ for more information.If a business already has a Meta catalog set up, leverage that catalog for WhatsApp commerce use case...

Set commerce settingsUpdated: Mar 3, 2026You can enable or disable the shopping cart and the product catalog on a per-business phone number basis. By default, the shopping cart is enabled and the storefront icon is hidden for all business phone numbers associa...

Share products with WhatsApp usersUpdated: Mar 3, 2026You have multiple ways to share products with your customers.Catalog messagesCatalog messages and Catalog template messages display a product thumbnail header image, custom body text, and a View catalog but...

Receive responses from customersUpdated: Mar 3, 2026After receiving single- or multi-product messages, WhatsApp users can ask for more information about a product or place an order. These actions are communicated via the messages webhook.Sent message statusSen...

Catalog link messagesUpdated: Mar 3, 2026You can send a link to your entire product catalog by assembling a wa.me link and including it in a standard text message. When sending a text message, you can use the optional preview_url set to true to have the messag...

Catalog messagesUpdated: Mar 3, 2026Catalog messages let you showcase your product catalog entirely within WhatsApp.Catalog messages display a product thumbnail header image of your choice, custom body text, a fixed text header, a fixed text sub-header, and a ...

Catalog templatesUpdated: Mar 3, 2026This document explains how to create catalog templates. See Sell Products & Services to learn more about product catalogs and ways to showcase your products.Catalog templates are marketing templates that allow you to showca...

Multi-product messagesUpdated: Mar 3, 2026Multi-Product Messages are interactive messages that display up to 30 products from your catalog, organized into sections. Customers can browse products, view details, add items to a cart, and send an order — all withi...

Multi-product message templatesUpdated: Mar 3, 2026This document describes multi-product message (“MPM”) templates, their uses, and how to use them.MPM templates are marketing templates that allow you to showcase up to 30 products from your ecommerce catalog, ...

Interactive product carousel messagesUpdated: Mar 3, 2026The interactive product carousel message enables businesses to send horizontally scrollable product cards within WhatsApp conversations, allowing users to browse and engage with products directly in-thre...

Product card carousel templatesUpdated: Mar 3, 2026Product card carousel templates allow you to send a single text message accompanied by a set of up to 10 product cards in a horizontally scrollable view:When a WhatsApp user taps the View button, they can view...

Single-product messagesUpdated: Mar 3, 2026Single-Product Messages are interactive messages that display a single product from your catalog, allowing customers to view product details, add the item to a cart, and send an order — all within WhatsApp.Single-Prod...

Single-product message templatesUpdated: Mar 3, 2026This document describes single-product message (SPM) templates, their uses, and how to use them.SPM templates are marketing templates that allow you to present a single product from your ecommerce catalog, ac...

Payments API — IndiaUpdated: Nov 26, 2025The Payments API enables you to accept payments from your customers through all UPI apps installed on their devices and other payment methods like cards, NetBanking, and wallets via WhatsApp.You can send invoice (order_...

Onboarding APIsUpdated: Nov 14, 2025To receive payments on WhatsApp, you must have a payment configuration linked to the corresponding WhatsApp Business Account. Each payment configuration is associated with a unique name. As part of the order_details message,...

Receive UPI Payments Through WhatsApp(Recommended)Updated: Mar 11, 2026For businesses working with Billdesk or Zaakpay payment gateways, use the deeper integration with these PGs. Refer to Payment Gateway Integration GuideFor businesses working with Razorpay, ...

Cashfree Payment Gateway Integration GuideUpdated: Oct 31, 2025PurposeThe purpose of this document is to lay down the payment integration with Cashfree that is required for a merchant or Solution Partner that has setup a chatbot using WhatsApp Business APIs an...

Billdesk Payment Gateway Integration GuideUpdated: Nov 14, 2025The purpose of this document is to lay down the payment integration with Billdesk that is required for a merchant, or a Solution Partner, that has implemented a chatbot using WhatsApp Business APIs...