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Check edited WhatsApp messages in ChatArchitect A customer can correct a message after your team has already read it or created a task from it. If you use a WhatsApp Business app number together with ChatArchitect, check whether the correction reaches the conn...

Check WhatsApp customer identifier changes in ChatArchitect If a conversation appears under a changed customer number or you receive an identifier-change notice, review the connection and available identifiers before linking CRM records. An automatic merge can...

Review WhatsApp PIN change notices with ChatArchitect A security notice about a business number can concern enabling or changing its two-step verification PIN, requesting that verification be turned off, or completing that process. Check the intended number an...

Check WhatsApp Business app chat history in ChatArchitect When connecting an existing WhatsApp Business app number to ChatArchitect, decide which earlier conversations your team needs in the receiving CRM or help desk. Keeping the app active on the number does...

Check Business app contact sync with ChatArchitect If your team keeps the WhatsApp Business app alongside ChatArchitect, check whether address-book contacts are available in the connected CRM and how changes affect existing records. The app remaining active do...

Check WhatsApp Business app sends in ChatArchitect When agents use the WhatsApp Business app and a connected ChatArchitect tool on the same number, agree how a message sent from the app should appear in the shared workflow. An agent who cannot see that reply i...

Check changed WhatsApp template content in ChatArchitect After editing a WhatsApp template, check which version your connected tool will send and which customer response it expects. A changed account preview does not establish that a CRM selection, variable ma...

Check replies to WhatsApp template buttons in ChatArchitect If an approved WhatsApp template offers a reply button, decide how the customer's selection should appear in your CRM or application. Check the exact template, receiving route and supported response m...

Handle WhatsApp marketing preference changes in ChatArchitect When a customer asks to stop marketing messages, make the request usable by every team or tool selecting that audience. Review requests received in WhatsApp or another contact channel; an absent pre...

Check WhatsApp usernames and user IDs in ChatArchitect If a WhatsApp conversation reaches your connected tool with a user identifier instead of a phone number, review the supported identity mapping before creating or merging a customer record. A visible userna...

Route WhatsApp message events correctly in ChatArchitect An incoming customer text and a delivery result require different actions in the receiving application. Select the event family before reading its nested fields; otherwise a status update can create an e...

Review a WhatsApp identity-change signal in ChatArchitect If the connected tool or support reports a possible change to the person controlling a customer's WhatsApp account, review the customer association before sending personal account information. A familia...

Send a WhatsApp message with the ChatArchitect API Use this reference to prepare an ordinary text reply or an approved template through your connected ChatArchitect account. The ChatArchitect API quick start supplies the documented interface. Use the first-int...

Fetch approved WhatsApp templates with the ChatArchitect API Use this reference when your application needs a selectable list of approved templates for a connected ChatArchitect account. The ChatArchitect API quick start documents /getHSM and the returned sen...

Read a ChatArchitect WhatsApp callback payload Use this reference to identify incoming text and outgoing delivery results at your receiver. The ChatArchitect API quick start documents two event envelopes. The examples below are reduced, synthetic illustrations...

WhatsApp catalogs and orders: availability in ChatArchitect ChatArchitect does not support native Meta product catalogs, product-card messages, shopping carts or receipt of catalog orders through its API or ready-made integrations. Use this page to check the s...

ChatArchitect scope: Native Meta product catalogs, product cards, shopping carts and catalog order events are not supported by ChatArchitect. Review catalog availability in ChatArchitect when this imported payment reference mentions product messages. Confirm s...

ChatArchitect scope: Native Meta product catalogs, product cards, shopping carts and catalog order events are not supported by ChatArchitect. Review catalog availability in ChatArchitect when this imported payment reference mentions product messages. Confirm s...