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Managing WhatsApp Business Accounts | Developer Documentation

Managing WhatsApp Business Accounts

Updated: Feb 27, 2026
This document describes common endpoints used to manage business customer WhatsApp Business Accounts.

Understanding shared WABAs

Permissions

A Solution Partner has the following permissions in a shared WABA:
    Add phone numbersCreate templatesSend messages to customersAssign users to the accountAccess metricsView payment information
    On their side, the businesses onboarding via Embedded Signup can see and/or do:
    Category What can businesses see?
    Insights
    Messaging, cost, and quality state changes.
    Quality
    Quality statuses and ratings.
    Category What can businesses do?
    Assets
    Add and manage phone numbers and templates.
    WABA management
    Unshare WABA with a Solution Partner, delete WABA, and change settings.
    Integration with other Meta products
    Integrate with Ads that Click to WhatsApp.
    Solution Partners cannot disable what businesses are able to see or do or customize their views.
    Businesses can see Manage Your WhatsApp Solution Partner's Permissions? for more information.

    Notifications

    Solution Partners receive relevant notifications via webhooks and through Business Manager. Notifications are sent when:
      A business shares a WABA.Messaging limits or quality rating changes for a client's WABA.When a phone number display name or a template is approved.
      If the business leaves the Embedded Signup flow before they have successfully completed it, they may have shared the WABA but the phone number's certificate may not ready, which means the number cannot be registered for API use. If this happens, please reach out to the business to help them complete the embedded signup flow.

      See Also

        WhatsApp Business Management APIReference: BusinessReference: WhatsApp Business Account
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