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MediaUpdated: Dec 11, 2025You use 4 different endpoints to manage your media: Endpoint Uses POST /PHONE_NUMBER_ID/mediaUpload media.GET /MEDIA_IDRetrieve the URL for a specific media.DELETE /MEDIA_IDDelete a specific media.GET /MEDIA_URLDownload media from a ...

Template ComparisonUpdated: Nov 14, 2025You can compare two templates by examining how often each one is sent, which one has the lower ratio of blocks to sends, and each template’s top reason for being blocked.RequirementsA User or System User access token.The...

Template migrationUpdated: Nov 14, 2025This document describes how to migrate templates from one WhatsApp Business Account (WABA) to another. Note that migration doesn’t move templates, it recreates them in the destination WABA.LimitationsTemplates can only be...

Webhook overridesUpdated: Mar 23, 2026Webhooks are sent to the callback URL set on your app, but you can override this for your own app by designating an alternate callback URL for the WhatsApp Business Account (WABA) or business phone number.When a webhook is...

AnalyticsUpdated: Feb 12, 2026Starting December 1, 2025, the maximum lookback window for messaging, conversation, and pricing analytics is changing from 10 years to 1 year. The lookback window for template and template group analytics will be unaffected and wi...

App-Only InstallUpdated: Nov 4, 2025You can configure Embedded Signup so that only business tokens can be used to access assets owned by customers onboarded via the flow. This approach offers enhanced security by reducing risk associated with system tokens, fl...

Business customer phone numbersUpdated: Feb 27, 2026This document describes business customer phone numbers, their requirements, and endpoints commonly used to manage business phone numbers.BasicsYour business customers need a dedicated number to use WhatsApp....

Managing credit linesUpdated: Dec 12, 2025This document describes how Solution Partners can share and revoke lines of credit with onboarded business customers.Billing Liability DisclosureBusiness customers that you onboard through Embedded Signup must be grant...

Managing WebhooksUpdated: Dec 12, 2025WhatsApp Business Accounts (WABAs) and their assets are objects in the Facebook Social Graph. When a trigger event occurs to one of those objects, Facebook sees it and sends a notification to the webhook URL specified in y...

Receive payments via payment gateways on WhatsAppUpdated: Dec 12, 2025Your business can enable customers to pay for their orders through our partner payment gateways without leaving WhatsApp. Businesses can send customers order_details messages, then get notif...