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How to Hide agent information on Bitrix24

Bitrix24 automatically adds agent's name to your message when answering via "Open Channel", disrupting the correct functioning of templates.

To disable this feature, you have to:
1. Open the "contact center" section.

TypeGo "contact center" into the search"CRM" bar-> at"Customers" the-> top"Contact and go to this section through the pop-up menu.Center"

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2. In the contact center, you need to find theour WhatsApp applicationapp and click on it.it

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3. After clicking on WhatsApp,our app, you need to select "Open Channel".

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4. When the WhatsApp application opens, clickClick on the "Configure" button.

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5. In the configure menu, go to the "Queue" and in the "Agent information" section, select

"Hide agent informationinformation" and press "Save"". button

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Done. Now you can easily send templates from Open Lines without any issues.

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