Delete message templates for your WhatsApp Business account
Delete message templates for your WhatsApp Business account
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WhatsApp message templates allow businesses to use pre-created and pre-approved templates to send structured messages to customers who have opted in to receive notifications.
If you use a Solution Partner to manage your account and have signed up through the Solution Partner's embedded signup flow, the pre-approved templates will be available in Meta Business Suite. These templates can't be deleted.
Note: If your business uses only the WhatsApp Business app, don't follow the steps in this article. Go to this article instead.
Delete message templates
To delete message templates from your WhatsApp business account:
- Go to Meta Business Suite and select your business portfolio.
- Click
- Click WhatsApp Manager.
- Click the account that you want to delete the message template from.
- Click the 3-dot icon.
- Click Manage message templates.
- Find the message template that you want to delete and click
. - Click Delete to delete the message template permanently.
The message template is being deleted. Remember that the name of this template can't be used again for 30 days. You'll need to use a different name to create new message templates.
If a sent message isn't delivered to the customer after the template deletion, it'll attempt to be delivered for 30 days.
If a sent message is delivered 30 days after the template deletion, the business will receive the Structure unavailable error receipt and the customer won't receive the message.