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WhatsApp Business API for Kommo: Installation and sending the first message.

Last update: 15.01.2024

Step by step instruction

1. Go to the Settings => Integrations

2. On the search field write "ChatArchitect" and press "Install"

3. On this step fill in your APP ID and APP SECRET, that we sent you after the end of connection, then press "Save" button

4. Write your first message from WhatsApp to your WhatsApp Business API number

Sending a message usingplate a templates

1. Template messages can be sent from deals and contacts.


In the window press "Choose a template"


2. You can send a templates from chats in Kommo by using the list of templates

❗❗❗ In case the templates do not appear in the list, you need to:

Go to the app market. Click on our application (at this point, all added templates will be updated). Then repeat the step ❗❗❗

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