# How to initiate dialogue in Omnidesk

How to initiate dialogue in Omnidesk  
  
1\. Go to the app [https://wtargeted.com/settings](https://wtargeted.com/settings) and copy a template that you want to use by using "**Copy**" button  
  
[![image.png](https://support.chatarchitect.com/uploads/images/gallery/2026-05/scaled-1680-/Iauimage.png)](https://support.chatarchitect.com/uploads/images/gallery/2026-05/Iauimage.png)  
2\. After that, go to the chat where you need to initiate the conversation and paste the template text. Press "**Send**".

[![image.png](https://support.chatarchitect.com/uploads/images/gallery/2026-05/scaled-1680-/6q4image.png)](https://support.chatarchitect.com/uploads/images/gallery/2026-05/6q4image.png)