# How to initiate dialogue in Email

<div class="" data-is-intersecting="true" data-turn-id-container="request-69ea3163-6f84-83ea-a391-465f6f8a5969-2" id="bkmrk-%C2%A0how-to-initiate-a-d"><section class="text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&:has([data-writing-block])>*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-scroll-anchor="false" data-testid="conversation-turn-8" data-turn="assistant" data-turn-id="request-69ea3163-6f84-83ea-a391-465f6f8a5969-2" dir="auto"> **How to initiate a dialogue via Email if a conversation with the client already exists.**

</section></div>1\. First of all, you need to open your personal account [https://wtargeted.com/settings](https://wtargeted.com/settings) and copy a template by using "**copy**" button

[![image.png](https://support.chatarchitect.com/uploads/images/gallery/2026-04/scaled-1680-/w3Eimage.png)](https://support.chatarchitect.com/uploads/images/gallery/2026-04/w3Eimage.png)  
2\. After that, go to Email, select the conversation you need to initiate, open it, and paste the template text into the chat thread (including the ID — it is only visible to you; the client will not see it).

[![image.png](https://support.chatarchitect.com/uploads/images/gallery/2026-04/scaled-1680-/kDuimage.png)](https://support.chatarchitect.com/uploads/images/gallery/2026-04/kDuimage.png)

[![image.png](https://support.chatarchitect.com/uploads/images/gallery/2026-04/scaled-1680-/gQAimage.png)](https://support.chatarchitect.com/uploads/images/gallery/2026-04/gQAimage.png)  
 **How to initiate a dialogue with a client if no prior dialogue exists** 1. First of all, you need to open your personal account [https://wtargeted.com/settings](https://wtargeted.com/settings) and press **"Sender"** button

[![image.png](https://support.chatarchitect.com/uploads/images/gallery/2026-04/scaled-1680-/Bhuimage.png)](https://support.chatarchitect.com/uploads/images/gallery/2026-04/Bhuimage.png)  
2\. In the top field, select the template you want to send.  
In the bottom field, enter the client’s number you want to send it to.  
Also, check the “**Copy text to CRM**” option.

[![image.png](https://support.chatarchitect.com/uploads/images/gallery/2026-04/scaled-1680-/33Timage.png)](https://support.chatarchitect.com/uploads/images/gallery/2026-04/33Timage.png)