WhatsApp for Omnidesk

WhatsApp Business API for Deskie\Omnidesk: Installation and sending the first message.

In this guide, you will learn how to install our integration in Deskie / Omnidesk and verify the functionality of incoming and outgoing messages.

1. Open the administrator account and select “Set up integration”

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2. Go to the "WhatsApp" section and choose our integration "AceBot.ru"

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3. Fill in your APP ID and APP SECRET; 
Press "Connect" button.

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4. Send your first message from your personal WhatsApp to your WhatsApp Business API number

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How to create a template for WhatsApp Business API

Step-by-step instructions how to create a template in our app

1. First of all, you need to open wtargeted.com/ and click on the "Facebook Login" button or "Google Login" button

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2. After you have logged in to your google \ facebook account, you must enter your PERSONAL phone number on which there is a WhatsApp application, a verification code will be sent to it (not to be confused with the number that you connected with us)

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3. Put your App key and Secret and press "Yes, continue".

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4. After this, an app menu will be opened. Click on the "Submit template" button.

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5. Select the desired language and template type.

Write your message with variables in the first column. For example, "Hello, our employee will answer you as soon as possible. Ticket {{1}} has been created." Variables should be in braces {{}}.

Write a sample message replacing the variables with meaningful information in the second column. For example, "Hello, our employee will answer you as soon as possible. Ticket [999TTT] has been created.". The placeholder is square brackets [].

Then click "Submit Template".

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6. After review, your template will appear in "Approved templates".

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Don't forget to click on the "refresh" button.

How to improve your mailling

How to improve your Template

When preparing a mailing campaign, one of the most common questions is: How can I create an effective newsletter without risking being blocked? In this article, we’ll share practical recommendations to help you achieve that.

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Text Length

Meta recommends keeping marketing templates under 500 characters to maximize customer engagement. The optimal range is 300–500 characters. In practice, this means keeping your message concise and focused: present the essence of your offer in just a few sentences instead of overwhelming readers with a wall of text.

Personalization with Variables

Personalization significantly improves the effectiveness of your campaigns. Using variables such as the customer’s name is a simple but powerful way to make your messages feel more personal. After all, everyone appreciates being addressed directly.

Use of Media

Adding visuals such as bright images or short videos is a proven way to increase click-through rates. High-quality media design not only attracts attention but also serves as an important driver of conversions.

Action Buttons

Quick-reply buttons are an excellent tool for faster customer interaction. A single click is always easier than typing a response.

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In addition, action buttons can redirect users directly to your website or phone number, making the communication process seamless and convenient.

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Unsubscribe Button

Meta recommends including an “Unsubscribe” button in mass-mailing templates, and we strongly support this practice. It’s much better to give customers an easy, native way to opt out than to risk complaints or negative feedback.

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Conclusion

If you want your newsletter to deliver high engagement and strong conversion rates, make sure your template includes all of the elements listed above: concise copy, personalization, engaging visuals, action buttons, and an unsubscribe option.

Important Note: Templates containing images or call-to-action buttons (such as a website link or phone number) can only be approved via chat with our support team: wa.me/421233221242
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How to initiate dialogue in Omnidesk

How to initiate dialogue in Omnidesk

1. Go to the app https://wtargeted.com/settings and copy a template that you want to use by using "Copy" button

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2. After that, go to the chat where you need to initiate the conversation and paste the template text. Press "Send". 

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How to add templates for quick sending in Omnidesk

How to add templates for quick sending in Omnidesk

1. First, click on your profile logo in the top-right corner of Omnidesk. Then click “Settings”.

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2. Go to the "Macros" -> "Personal macros" - > "Add macro"

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3. Give the template a name so you can easily understand what kind of template it is. In the actions section, select “Send response to user”.

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4. Paste the template text together with its ID into the text field. After that press "Create macro"

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5. After that, go to the chat, click the pencil icon there (indicated by the arrow in the screenshot), and your template will appear in the “Personal macros” section.

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Done. Now you know how to add templates to quick replies inside Omnidesk.