# Instructions for sending templates in Bitrix24 via our WhatsApp Business API integration entity

**In this guide, you will learn how to send template messages in <span class="hover:entity-accent entity-underline inline cursor-pointer align-baseline"><span class="whitespace-normal">Bitrix24</span></span> using our integration entity.**  
  
1\. Go to the CRM -&gt; Deals and choose a deal

[![image.png](https://support.chatarchitect.com/uploads/images/gallery/2026-04/scaled-1680-/EPnimage.png)](https://support.chatarchitect.com/uploads/images/gallery/2026-04/EPnimage.png)  
2\. Press "More" and choose our entity "WhatsApp Business API"

[![image.png](https://support.chatarchitect.com/uploads/images/gallery/2026-04/scaled-1680-/eBiimage.png)](https://support.chatarchitect.com/uploads/images/gallery/2026-04/eBiimage.png)  
3\. You will be redirected to Open Lines. In the chat window, at the bottom, there will be a button (indicated by an arrow in the screenshot). Click on it and select **"WhatsApp Business API templates."**

After that, choose the required template and send it to your client.

[![image.png](https://support.chatarchitect.com/uploads/images/gallery/2026-04/scaled-1680-/ZDyimage.png)](https://support.chatarchitect.com/uploads/images/gallery/2026-04/ZDyimage.png)