# Template Messages | Developer Documentation

<div id="bkmrk-template-messagesupd">## Template Messages

<div><span>Updated: Nov 4, 2025</span></div><div>Template messages are used to send [templates](/books/meta-whatsapp/page/templates-developer-documentation) to WhatsApp users. Templates can cover customer care messages, appointment reminders, payment and shipping updates, and much more.</div><div>![](https://support2.chatarchitect.com/uploads/images/gallery/2026-04/embedded-image-iluwjzdu.png)</div><div>Templates are reusable and can be sent to WhatsApp users outside of a [customer service window](/books/meta-whatsapp/page/sending-messages-developer-documentation), however they must be approved before they can be sent in a template message. Templates are also subject to multiple processes that can affect your ability to send them to users, such as quality scores, pausing, and pacing.</div><div>Because there’s a lot to know about templates, we have dedicated [Templates](/books/meta-whatsapp/page/templates-developer-documentation) documentation that explains how to use them effectively.</div></div>